delnext.com

3.9
3.9 Based on 384 reviews

Send parcels to anywhere in Europe for the lowest price. With Delnext you can send anything you want to where you want. Your parcels will be delivered safely and for an awesome price....

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Average Rating

3.9

/
5

384 Reviews

5 Star
69%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
26%

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Review Time

Coral Butler
Epic failures to collect parcel

They have failed to collect since the 30th January. They tend to ignore emails. They are not truthful I have been promised collection dates and been let down each time. I served a GDPR and they cant be bothered to even acknowledge that. I copied their CEO into an email yesterday no response. If that's the leader ....... they emailed today (17/2) to say that as they couldn't provide a timeslot to me they have refunded me. I have NEVER asked for a timeslot simply a day they could collect. They provided 3 collection dates previously but did not collect. I have asked them to respond to my GDPR request and so far neither acknowledged the request let alone a date when they will respond by. They are so unprofessional, untrustworthy and appear to ignore GDPR requests something I will share with those who enforce compliance. Now i have missed the return window for my item to be collected. They are simply the worst company I have ever dealt with.

1
Date of experience: Feb 15, 2024
Flint Kelly
Extremely poor service overall

Extremely poor service overall:-Delays in delivery.-Couriers loading in the tracking system info saying the recipient is absent without attempting to deliver.-Poor Customer Service.-No requirement for couriers to contact the recipient, meaning higher chance of missing deliveries.-Absence of a reachable contact number online (official one has a full voicemail).Overall, terrible experience (product not received yet). Avoid at all costs!

1
Date of experience: Feb 15, 2024
Rosaleen Taylor
Epic failures to collect parcel

They have failed to collect since the 30th January. They tend to ignore emails. They are not truthful I have been promised collection dates and been let down each time. I served a GDPR and they cant be bothered to even acknowledge that. I copied their CEO into an email yesterday no response. If that's the leader ....... they emailed today (17/2) to say that as they couldn't provide a timeslot to me they have refunded me. I have NEVER asked for a timeslot simply a day they could collect. They provided 3 collection dates previously but did not collect. I have asked them to respond to my GDPR request and so far neither acknowledged the request let alone a date when they will respond by. They are so unprofessional, untrustworthy and appear to ignore GDPR requests something I will share with those who enforce compliance. Now i have missed the return window for my item to be collected. They are simply the worst company I have ever dealt with.

1
Date of experience: Feb 15, 2024
BobLennonProof
Extremely poor service overall

Extremely poor service overall:-Delays in delivery.-Couriers loading in the tracking system info saying the recipient is absent without attempting to deliver.-Poor Customer Service.-No requirement for couriers to contact the recipient, meaning higher chance of missing deliveries.-Absence of a reachable contact number online (official one has a full voicemail).Overall, terrible experience (product not received yet). Avoid at all costs!

1
Date of experience: Feb 15, 2024
Chris Taylor
Delayed delivery and poor service.

Sadly, they have delayed my order for the past 6 days. I keep writing to their email but no response. I had a chat with them via their website and the chatbot replied to me without giving me any specific info about why I have not received my order and when my order will be arriving. This is such an appalling service. I will advise that you stay away from their service.

1
Date of experience: Jan 11, 2024
Chas P.
My parcel was successful delivered in…

My parcel was successful delivered in time.The company is efficient.

5
Date of experience: Jan 11, 2024
Montgomery Turner
My parcel was successful delivered in…

My parcel was successful delivered in time.The company is efficient.

5
Date of experience: Jan 11, 2024
Selma Price
Delayed delivery and poor service.

Sadly, they have delayed my order for the past 6 days. I keep writing to their email but no response. I had a chat with them via their website and the chatbot replied to me without giving me any specific info about why I have not received my order and when my order will be arriving. This is such an appalling service. I will advise that you stay away from their service.

1
Date of experience: Jan 11, 2024
Nolan Cook
Said my parcel was deliver...not to me.

Said my parcel was deliver...not to me.How is this possible? I was home all day expecting for the delivery, and it was deliver in another adress!!

1
Date of experience: Dec 14, 2023
Moses Coleman
Said my parcel was deliver...not to me.

Said my parcel was deliver...not to me.How is this possible? I was home all day expecting for the delivery, and it was deliver in another adress!!

1
Date of experience: Dec 14, 2023

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Business Details

  • Send parcels to anywhere in Europe for the lowest price. With Delnext you can send anything you want to where you want. Your parcels will be delivered safely and for an awesome price.

  • email info@delnext.com
  • call 707019368
  • language https://www.delnext.com

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