Review Time
Due to absolutely appalling service from this so called company it is costing us alot of money to completely replace our patio door blinds because they have refuses to answer my calls messages for months. They will not come out to replace a broken slat that was cracked in the first place. Paul should be ashamed of such a disgusting company he runs. DONT USE THIS COMPANY WHATEVER YOU DO.
SHOCKING service. Paid for 3 fitted solar velux blinds upfront. One broke within months, took forever to get it replaced only for it to break again within weeks. I have lost count of the phone calls and emails made to Deva blinds since March with no response. When you call Alan or Paul are always 'out' so unable to take your call, but never respond to messages left.Do not use this company.
AVOID AT ALL COSTS!! If I could give less than one star or a negative amount that would be better. We ordered 27 perfect fit blinds from Paul who did the measuring and very quickly took our money up front. No paperwork followed despite our requests. Annoyed with myself by paying over £4000 upfront! Very expensive for what they are. Less than half arrived to be fitted by Alan who was very apologetic and said that Paul had measured them wrongly. Said he’d sort it and reorder. Tried to ring Paul but he declined to speak to us, no apology or explanation from Paul. Alan returned with the rest of the blinds but there was still a problem. It took over six weeks and 3 different visits to get the blinds fitted and no apology whatsoever from Paul or the company. Disgusting appalling service from this company and they are still getting away with treating customers atrociously. Please don’t use this company!! Please heed the warnings in all the reviews!
Paul made appointment 2-5pm. I was expected to wait around for 3 hours but the day before he told me it would be 2pm or not at all as he worked ‘long hours!’ Plenty of other shutter sellers around. Glad I missed this one with that sort of attitude. Quite rude emails too for a company. Hardly professional! Have since read the other reviews and realise I had a lucky escape!
The plantation blinds were quite nice. The fitter was not very skilled, and had to be advised how to fit them properly by another tradesman who was in the house at the time. He walked off with the job incomplete, but in fairness did come back to finish when we called him. The finish was not very tidy in parts. My main complaint though is the rotten customer support. If you have a problem, you will be on your own. They would not come back to fix a few minor issues for us, arguing instead over whether the year was up or not. We think not, but as they have stopped responding to calls or texts, I can only think they disagree! I warned them that I would feel the need to write this review if they continued to ignore me, but they weren't interested. They were not cheap. You can't run a business like this. Avoid if you can I'm afraid.
We had an appalling experience. We ordered large motorised blinds for our conservatory roof. Very quickly there were problems. they didnt work properly and fell down. At various times they returned to fix these issues, but eventually the runners holding up the structure fell down and the whole system was useless. Having paid more than £2k we repeatedly chased them asking for rectification when this happened. They totally ignored us. The blind was not fit for purpose. We ended up going to court to get our money back. The court found in our favour, there's now a CCJ against them. Yet unbelievably they still haven't paid up. I will post reviews about what happened to warn others. Please now pay up Deva Blinds as you are legally bound to do.
One star is too much for this company they are an absolute disgrace ! And they need to be closed down ! I am so annoyed we paid £3000 up front for shutter blinds that didn't fit because Paul had measured them wrong and Alan the fitter tried to adapt with a load of filler he just slapped on and screws into the actual shutters just to hold the them in place which cause further damage, added to this Paul is extremely rude -a complete cow boy and rip off merchant - Do not use this company !!!
TRIED TO ARRANGE AN APPOINTMENT AS HE'S ADVERTISING WHERE I LIVE BUT HE IS NOT IN THE AREA HE HAS DIFFERENT LOCATIONS AROUND THE COUNTRY AND PRETENDS HE'S LOCAL JUDGING BY THE OTHER REVIEWS I'M HAPPY I FOUND THIS OUT BEFORE USUING.
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