Review Time
READ REVIEWS - just had this guy over OMG terrible his attitude -was horrible- he rushed around the house no help really- personality None!!
And please get some deodorant -Mr !!
So would not deal with him or the company!! I should of read reviews first too!!
READ REVIEWS - just had this guy over OMG terrible his attitude -was horrible- he rushed around the house no help really- personality None!!And please get some deodorant -Mr !!So would not deal with him or the company!! I should of read reviews first too!!
Everything done in a rush felt pressured . Took payment at time of measuring . would not accept card, should have been a warning sign. Paid 275 for 1 blind for kitchen window . fitter only works on saturdays most inconvinient. fitted and left blind open on window . after he had left I drew blind across and saw that a vertical slate had been left off, leaving big gap at the top . rang immediatley. Fitter rang back and offered to remake blind. I just want rid of it looks terrible cheap and plasticy uneven spacing . Overall bad experience. Have tried contacting them by email and telephone. Have visited the location of their premises. No sign of life. NO showroom and above all no response from the company. Salutry lesson learnt.
We had a very disappointing experience. After taking a quick look through some of Paul's samples and choosing one we were interested in, he gave us a rough price. It was slightly higher than what we were hoping to spend, so we mentioned that to him. Without saying a single word in response, he gathered up his samples and simply walked out of our home. The abruptness and lack of basic courtesy were honestly surprising and quite rude.
The worse company I’ve ever used.First Paul turned up to measure stinking of alcohol concerning in its self we then had Alan who was actually nice the fitter to come for the shutters they was measured wrong (probably because Paul was drunk when measuring them up ) any way after about 15 phone calls 20 texts to try and get them to finish the job also spoke to may in the office who wasn’t helpful Alan was the only one who would pick up the phone ! They were eventually fitted but honestly I would NOT NEVER RECOMMEND them at all to any way I personally think they are over priced for what they are DO NOT USE !!!!!!
When I asked for a final Invoice/receipt for the blinds once they had been fitted and paid for, he made an excuse and refused to give me one. Alarm bells went off at this time. Then I needed to know how to remove the blinds to clean the windows. Again he refused to come out and didn't reply to any further messages. A NON EXISTENT after-sales service and the brackets have been put up in a crooked fashion which is why they cannot easily be taken down.
What a very rude man, we had a brief look at some of Paul's samples, picked one out we quite liked, he then gave us a rough idea of what it would cost us, it was a tad more than we wanted to pay as i like to change them quite regularly, when we mentioned this to him he picked his samples up and without another word walked out of our house.
Would urge you not to deal with this company. They have had a payment on an order from my parents who are aged in their 80s since 12th December 2024 and the order is still not fulfilled nearly 3 months later. Broken promises and assurances of resolution were made but they are no further forward and this is adding to the worry and stress with my dad recuperating after time in hospital. It says it all about any moral compass that the directors (Paul Pollard-Fraser and May (Mesarut) Pollard-Fraser) have that they are knowingly letting this happen.
We had shutters fitted by this company and what a mistake. They didn’t fit and attempted again to fit them but we still couldn’t close them. They are cheap wood covered in eggshell paint. We had specifically said we wanted the plastic coated shutters. We had to get a joiner to refit them and it was a major job. He said they weren’t square. Fortunately he was a superb joiner, but we will be getting rid of them when we can afford to get a decent company in to fit good quality shutters. Total waste of money. Not sure of the date they were fitted, took me ages to calm down after the shambles.
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