Review Time
“We purchased 2 sofas a year ago very quickly is was apparent they were really poor quality. We rejected them after 3 months via our consumer rights. They sent a service manager out who said it was our fault they were mishapen and we need to plump them more - for approx 15 mins a day! Long story short after he visited again and realised there was no way of ‘re stuffing’ these saggy sofas as there was no easy zip to get in and out of the inner. The bottom had to be ripped out of one sofa by him. The sofa had more stuffing put in that is now misshapen again. After another complaint and a 7 days notice they have said nothing else will be done. Given their track record it is time they were taken to court which is now our intention.
Got the orka corner couch for my first flat, delivery was good and the sales person was lovely however the actual couch is shit, it’s in two parts and clicks together we moved the room around and the couch won’t click back together no matter what we do! So when ever we sit on the couch it comes apart
Had a great experience from start to end with DFS Carrickmines. Been there three times in the store and I was greeted by three different sale representatives that were extremely helpful and kind. Bought a combo of 3 sofas that were delivered in the agreed date.
Bought French connection Camden sofa from DFS store in Inverness a couple of months ago and looks as though have had for years. Seats have gone baggy, foam does not go back into shape as it states under product information. Told to dress after every use, absolute joke! Would recommend avoiding. Have learnt an expensive lesson to never buy from this company again.
Bought a expensive corner sofa a year ago. Took our this fantastic cover with guardsman had a few claims which were not done properly last claim they decided to cover some of the chairs. 6 months still nothing parts in country they don't know where they are called DFS 72 hours later call back basically told nothing to do with DFS as complaint is with guardsman. So keep away from DFS and guardsman large companys don't do what they say or lok after there customers
Bought the okra very dissatisfied you have to puff the cushions up daily which would be okay if it was just the back ones it’s also the sit on which are heavy, if you don’t feels like your sliding off, I’m 72 and find this difficult got them out they said there’s not a problem, will never buy from dfs again nor my family discusted with them
Absolutely awful bought 3seater sofa and 2 seater sonda recliner. After 2 uses the recliner broke the sofa was few months old .it's been months now and still waiting for repair. Iv ad 3 cancellations now .you can't speak to a manager they just don't care. It can't take 5 months to get a part for a sofa.also why the 3 cancellations..still waitin doesn't even deserve the 1 star
Ordered a dwell table chairs in July. Came damaged, agreed to send another, delivery long and not accommodating, if you want a Saturday you will be waiting months, or taking a day off work. Second table came, damaged again, sent a technician out this time, he agreed it was damaged, delaying things even more, agreed to another one being sent, again waiting weeks for Saturday. Third table came, damaged again! By this time I had, had enough. Wanted it sent back with a full refund, in the mean time the boxing from each table was piling up, wincanton refused to take it back with the tables. Customer service was shocking all the way through! Waited weeks again for the table and chairs to be collected, then to top it off, they argued with me about retuning it, stating that this didn’t come as a set and was sold separately, luckily I had my receipt, to prove it did come as a set, but still delaying things massively. I will never go to DFS again! This company needs shutting down! Just to add as well, DFS wouldn’t even help build the table.
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DFS in the Republic of Ireland.
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Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.ieSee more
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