Review Time
We ordered a chair online which in the filtered photos looked great, as it was delivered it was clear the quality was shockingly bad (even got a comment from the delivery team about it) so we requested it was returned as it wasn’t worth £50 let alone the £500 we were being charged for it but we were then told that we had to send it back to somewhere a few hundred miles away and that we would have to either pay £150 to DFS to collect it or to cover the cost of sending it back ourselves (around £190).It’s so sad to see what company’s like DFS have become and their complete disconnect from the customers and their satisfaction with the product.We were basically told it’s our problem by the man we spoke to on the phone.So now I guess we are going to have to give up £150 2 weeks before Christmas to get rid of the thing.Will definitely be warning friends and family about DFS in the future.
We initially encountered a few issues with our sofa—a slight fault, damage during delivery and the need to return a footstool—so things didn’t get off to a great start. However, after some back-and-forth with various departments, I eventually got in touch with Steve Whitehead. He truly understood the challenges I was facing, and after some thoughtful consideration, we were able to reach a fair and amicable resolution.Steve is a real asset to the company, and thanks to his help, I now have a beautiful sofa and feel that the issues were handled fairly. I’m happy to say I’m now a satisfied customer of DFS.
Had my Sofa 2 months and the seat cushions are going flat, DFS advise that's the design and that there products are made to the highest industry standards. What a joke, even told me they'll replace the cushions for £70 a throw. 2 grand on sofas that won't even last us 6 months, already flipped the cushions 5 times since 23rd of September and I'm apparently out of my returns period, yeah right DFS, your having these back even if it means me plowing a truck through the shop front.Going to be speaking with Citizens Advice, Which, the Creditors and the industry regulator and i will be going to the small claims court.Total W anchors
rang customer services as asked after waiting 50 minutes for someone to answer the phone and listening to how wonderful their 15 year warranty was they told me they will replace the cushions if i paid for them what a wonderful warranty they have not worth the paper it is printed on
Took the day off work waiting for a delivery,given a 2 hour window for delivery,my husband received a missed call from delivery driver(I did not)15 mins later he tried to call back,no answer,they told us they tried to deliver,had a picture of my front door,but nobody knocked as I was at home with my 23 year old daughter at that time.Rang customer"support" and spoke to 2 very unsupportive employees,who had appalling attitudes not helpful at all,72 hrs before anyone can speak to you is a joke!!After reading the reviews on here,there is an obvious trend,I can't believe a big company like DFS operates in such an unprofessional manner,I am now going to cancel my order,which will take 72 hrs before anyone will ring me back to go any further with this,can't even ring the store I bought it from,I am fuming!!!!
Walked into the store and was greeted with a hard sale. Wasn't too bothered by it as we knew exactly what we wanted and was never going to bow to extras as in more money. My problem is after delivery. There's a fault with the sofa that should have been picked up by quality control or very least final inspection before delivery. Obviously Dfs doesn't have these as the faults on our sofa would've been picked up. Our issue is though, having e mailed the company twice as they didn't respond the first time only to be told "Don't keep e mailing us we're busy and if you persist you'll wait longer" Wish I knew this companys after sales attitude because I would have given them a wide berth.
Delivery date was today 30th November . I received two texts telling me to ring 01884849077 as needed to speak to me about my delivery. I tried the number but was told it didn’t exist ??? Rang DFS customer service spoke to someone who left me hanging whilst he found out what was happening. Came back with explanation that apparently the courier company had not turned up at the warehouse . He didn’t know why the telephone number didn’t work and assured me that someone from the warehouse would ring me very quickly as in his words “they are very good “ . I had to ring the customer service again and the guy said his colleague shouldn’t have told me they would ring so soon . Just sometime today . So I’m sitting here with no furniture to sit on not knowing what’s going on . I have family coming today and I have nothing for them to sit on and I’m fuming . I have waited since 4 October for this sofa to be made and got regular updates until now . They have had full payment so I will be making a complaint for compensation if they can’t deliver my sofa PDQ
Ordered a sofa. Was given a delivery date. I said to the guy on the phone I could not accept delivery before 12:00 as I was having carpet put it. He said that we were the 7th drop so it would not be before 12:00. They knock on my door 10:00 with the sofa! They explained they could not come back and it was a failed delivery and they could not come back. Phoned customer service to explain I was told it would be after 12:00. They told me they wouldn’t have said that. They then told me they listened to the call log and that conversation never happened. So basically called me a lier! Worst customer service I’ve ever dealt with! If I hadn’t put a deposit down I would have told them to stick there sofa!!
Absolutely shocking, We ordered our sofa on 4th September! in the shop we were discussing whether we should go for the orka in a standard or the recliner option, We went for the recliner as it was 30cm shorter than the standard, this meant we had more room to get through the door in our Livingroom. I asked many times in person and over the phone if they were the same size but the recliner was just shorter. i was told yes every time and asked if the cushions were going to be on for delivery, again told they were removable and yes they could take them off to help deliver. we then waited 6 weeks, each time we got closer to the delivery date they would then add on another 10 days. delivery day finally arrives low and behold it wont go through the door, this is because the recliner sofa the cushions do not come off and are in fact a part of the back of the sofa, as you can see, fitting a 90cm x 90cm x 200cm through a 84cm door wasn't going to happen. I went to the store to discuss the next steps they said our only option was to order the standard and sacrifice the 30cm of extra space. We did this they refunded the difference. we were told 2nd December delivery (long but we would manage) then told it would be the 10th. today i have now been told 20th. i am at my wits end! i want a sofa! i have recently had spinal surgery hence the need for a more supportive sofa. i am in pain and my back is getting worse from the crappy cold fake leather loana sofa they have provided, i will not be using them again. and i recommend others steer clear.
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Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.ieSee more
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