Review Time
Excellent quick and friendly service, easy to order and good quality spare parts. Order one day and receive the next day you can't get any better, will definitely use this company again.
My boiler malfunctioned, and I was able to diagnose the issue and order the replacement parts around 5pm. To my surprise, they arrived before 10am the next day! Truly outstanding service. I'm extremely pleased and warm again!
Ordered a part on 21 Nov 2025, and as of 10 Dec 2025, it has still not arrived. After waiting a week without delivery, I contacted the support team, only to learn they didn't have the part in stock. They mentioned it was supposed to be sent out soon, but I still have not received anything. I called on 8 Dec for updates, but received no information via email or phone regarding the delivery. I was told it was dispatched on 5 Dec and was awaiting pickup by the delivery service. Unfortunately, it seems there have been issues with locating my address, which has happened before. I can't get any clarity from the support team about the parcel's whereabouts or when it might arrive.
My boiler was malfunctioning, and I ordered a spare part on the night of December 3rd, paying extra for next day delivery, expecting it on December 5th. However, the delivery did not arrive as promised. I had arranged for an engineer to install the part on Friday. Today is Sunday, December 7th, and I still haven't received anything. This has been a very disappointing experience. While it may not be the company's fault, I am the one left without the part.
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