Review Time
Charged me £40 to amend the date on my booking. About 10 minutes after making the booking. It said. If you amend within 24 hours there is no charge. Yet they charged me an extra £40 amendment fee. So being annoyed about being over charged £40 I looked at cancelling my £108 ferry which cost me £154.99. And they said I will owe them £3.01 to cancel. What a scam company. How come you charged me £40 to amend my booking? The travel dates was the same price. And I amended it the same day as I booked?
My experience with Direct Ferries so far has been excellent. Made multiple bookings for a family motorhome trip to Sicily via Sardinia in August 2025. Needed to add a passenger to several crossings for my son’s friend who is joining us for part of the trip, which Direct Ferries did with ease for a reasonable additional fee. I discovered that I had got his name wrong on the bookings and they changed it within 24 hours without fuss. We then decided that we wanted to depart from a different port for one of the crossings. The tickets I had bought allowed amendment of crossing date/time but didn’t give the option to change the actual route and were non-refundable. However, I contacted Direct Ferries via their out of hours online automated chat service to explain the situation and less than 24 hours later they have cancelled the original booking and issued new tickets for our preferred route. The employees I have dealt with each time have been polite, helpful and professional. Will certainly be using them again.
The communication upfront is in Spanish language. I paid extra to get information by whats app. and it is only in Spanish. I cannot reply to the message and my request for English is not working. also not on the website or on the email conformation. the link with adres of the harbour location is not working in the email. and it is not written. If I ask it in the chat they do not reply. The bot does not understand. And the location is not given. So I have to look for the adres myself. No where on the website it is found where the terminal is.This is about the proces before hand.
This is just a fraud, not a real business, be careful about your money and time, I had a very bad experience with this, I booked a return ferry ticket from Wellington to Pectin, it costed me around 1000nzd later on I noticed this was a fraud business because I couldn’t cancel or change my booking. It is very slow and nonsense.
Strongly recommend avoiding Direct Ferries and booking directly through ferry companies. With Direct Ferries it will (probably) all go fine until it doesn't. A few highlights to note -- If you take their cancellation insurance you need to provide 48 hours notice. This isn't highlighted so be aware. - In my case, I paid for a change of date but when it came through the dates were different from what I paid for. Of course, you don't expect to be sold a different product from what you paid for so I didn't triple check the email.- Their costumer service is chat only, through the app. They disappear when the hours are over leaving issues unresolved. In any case they need to call the ferry operator and are on hold to them like everyone else. In short - just avoid these guys and book directly with operators (even if it looks like they got you a good deal).
Claim your business profile now and gain access to all features and respond to customer reviews.
Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app.
Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs.
Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken.
We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
See more
theexpeditedcompany.com
claytonoffroad.com
satnavmapupdate.co.uk
purpleparking.com
bicyclesonline.com.au
lexuspartsnow.com
www.jcautomotive.biz
ievilenergy.com
autoserve.co.uk
spotawheel.gr
