Review Time
When you need customerservice, you are on your own. Terrible respons time, when they respond at all. If they respond, they don’t help you. Book directly by the Company. Is always cheaper and they care about you.Never, never again. It has cost me al lot of money and even more frustration.Okay, direct ferries respond quickly on my review. See underneath this review. So it is possible. But what they say is not correct at all. Finally I have had to change the booking at the quay of colorline. Two hours for departure. They were willing to help me. It would be nice when direct Ferries would contact me instead of reacting on my review.Direct ferries reacts again very quickly. They also have updated the response of my review. Unfortunate, they have the facts wrong. The last communication was from my side with the time mentioned by direct ferries. With a “cry for help” :why they did not react, my ferry was leaving within 24 hours. It is better to leave the complete correspondence so everyone can judge for them selves. @direct ferries: do you share the correspondence or shall I do that? By the way, you still haven’t respond directly to me.
The biggest mistake I made was booking through Direct Ferries instead of going direct!It's just a company who is there to collect money and take a cut with no services provided whatsoever! no phone contact, no email contact, no one to talk to. All you get is a Virtual Assistant and if you can't resolve an issue, you are left stranded! fee for no service...absolute disgrace!!!
I’m absolutely gob smacked how this company operates and feel I was scammed to a degree. I booked a ferry from Santander Spain to Portsmouth filling in all my details and vehicle type.. size.. when I received the booking confirmation I’d scanned through my booking to make sure everything was right and noticed that it said vehicle details not required.. so I contacted the help desk minutes after the booking to make sure everything was confirmed.. I was connected to a robot which had to reach out to operator to confirm booking details and was asked to re type vehicle details. At this position I could still see cancel my booking option on the page which I contacted help desk. I was then told by a robot that I’d have to wait for operator to confirm and someone will get back to me soon as possible. Less then 24 hours later I reached out again and was told there was no space on vessel for my vehicle size and next availability was over 2 weeks later.. may have extra fee. I couldn’t see the option to cancel on the page anymore. I kindly requested a refund where I was told it was not possible. I stressed my situation and asked company to sympathise with me as I had little money to get me back to uk and was going to have to drive through Spain and France to get home.. company reached out saying couldn’t change decision and asked how I’d like to proceed.. not wanting to loose my payment and seeing a option on the booking page for voucher code. I asked for a voucher or credit note to use at a later date. I was told the company don’t do vouchers or credit note.. and asking again how I’d like to proceed. Frustrated and stressed I asked what other options I had for the company to ask for the second time how I’d like for them to proceed.. I managed to drive all Spain all France with toll charges and fuel costing more then ferry ticket but still had to cross from Calais to dover by ferry tried to contact the company to see if they would be able to assist no reply and had to book again with same company and pay more money.. ☹️
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Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app.
Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs.
Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken.
We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
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