Review Time
Due to incorrect information, we could not travel to Jersey. The information recaived said that we could travel with passport/ID and (even) driving license.But when we arrive at check-in, we were refused to travel to Jersey. Cause my wife has a ID card. So, about € 1.000,= (ferry and hotel costs) GONE. You should inform people better that travelling to Jersey ONLY passports are accepted!!Next time I will not use Direct Ferries to buy tickets!!
I booked with Direct ferries. After a few days they emailed me to say their vehicle dimensions did not match mine, even though I did not give my vehicle dimensions but just my vehicle reg no and then confirmed model etc. As per their request I emailed my vehicle dimensions, but after a few days had not heard anything and we were tracking a few weeks. I chased but received nothing. I therefore decided to cancel as I had paid for the refund option. Direct ferries eventually contacted me and apologised and said everything was now ok. I responded that I had made other arrangements, in this case flight and car hire, and that I had requested a refund. Eventually they refunded me but less the amount I had paid for club lounge etc which happens to be in their small print. So because of their incompetence I have lost £40 through no fault of mine. Since then they have messaged me countless times asking me to change my review. Today was the latest this time they phoned me and said they would speak to their supervisor, the answer came back in minutes with the narrative……as per our policy we only refund 80% of your booking…….we hope you will change your review. I will not change my review, I will not use them again and suggest that should be careful as they may spoil your important holiday, important to you that is. If Direct Ferries spent less money on defending their indefensible refund policy, when they at fault and the perpetrators of the cancellation, they could better spend their money on refunds and customer retention. If 10 people decide not to book because of this review that will be the most expensive £40 they have ever spent.
SlechtGeen hulp bij overboeking wegens cancel ferry naar CherbourgWe are sorry to advise that your sailing from Rosslare to Cherbourg on the 26 June, is cancelled due to technical issues. We are sorry for any inconvenience caused. You can amend your booking online to an alternative sailing or route without any change fee or fare difference applied. Please take care when amending as we may not be able to fulfil all aspects of your booking such as Cabins, Stena Plus and Pets on other departures. A discount voucher off your next sailing will be emailed to you soon as a way of apology. If you are unable to find a suitable alternative, please contact our Contact Centre on +353 1907 5555. Our phone lines are open from 08:00hrs - 22:00hrs. You can keep informed by checking our sailing updates page on our website …….
I will not book with Direct Ferries again, and urge others to look elsewhere. We booked a trip, paid for and all. Late we received an email telling us that the rate adverstised by their own website and already paid by us was incorrect, and that we owed them an extra 187 euros. This felt like a shakedown, as our hotel had already been booked. I responded to them to try and come to some agreement, but the email was returned to me as undeliverable. On their website there is no way to get in touch, only a bad chat bot which submits a ticket for your issue. As our trip is in two days time I do not have faith that this will be resolved on time. It has caused a lot of stress and disappointment.
We had trafic jam in Hamburg and a delay of 4 hours, we tried to contact the customer service 4 hours before departure, but an endless answering service send us form one answering device to another, then we tried to connect to the chat service - but same result - stupid AI answers- one after the other.. and we could reuse the ticket to next ferry, we was 4 minutes late to check in and lost 800 euro cricket even though we did try to react 4 hours prior to departure, and the AI claims that gate closing was 30 min before departure, bad service no one is answering the phone or reply on chats 4 hours before departure, and then no change of refund "due to their policy" stupid setup for customer service, easy to make acceptance for cancelations, when the do not respond to any request 4 hours before departure.
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Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app.
Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs.
Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken.
We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
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