Review Time
I couldn’t make my departure at Rødby, and wanted to change my departure time. Very hard to get anyone to respond, and when that happened, Direct Ferries charged 97 euro’s. If I had booked directly with Scanlines, I could just show up and sail without any extra charges if there’s space available on the ferry. NEVER USE DIRECT FERRIES but buy directly with the boat company.
Been trying to edit a booking for two weeks. Multiple times failed and costumer service is terrible.My advice, find the actual ferry operator an book directly and even save on the price.Edit to the responde: Yes we made it on board. But it took two weeks of annoyance during a holiday with you guys without a solution. Shouldn't have been that hard to make the edit.
Despite of searching for a journey from Harwich to Hook van Holland, one of the popped op results apparently was the other way around.All day (over 24 hours in advance) we've sent several messages in order to amend the booking - which wasn't possible online. Every single time, we got a vague answer with no indication of the price we had to pay extra instead of booking new tickets additional to the tickets we didn't need.This organisation is a scam, just book with Stena Line itselfAlso: if you think it's cheaper than booking directly at Stena or other sites: be aware of the booking fee only visible at payment. There's no gain at all.
Rating: ★★★☆☆We recently traveled with Direct Ferries for the first time from Puttgarden to Rødby Havn and back. Overall, the experience was decent, but there are a few points worth noting for future "first time travelers".Outbound journey (Puttgarden → Rødby):We purchased our ticket on-site, which resulted in about an hour of waiting before boarding, online bookings get priority. We were surprised to wait so long while others who arrived 45 min later boarded immediately. If you're planning to take this route, I recommend booking in advance to save time.Return journey (Rødby → Puttgarden):For the return trip, we bought our ticket online. Unfortunately, the check-in process at Rødby Havn was quite confusing. Signage was unclear, and it wasn’t obvious where to queue or how to check in. At one point, we had to reverse out of a lane, causing some frustration for the drivers behind us.Thankfully, a kind lady over the intercom guided us through the process. If you don’t receive a QR code with your booking (as we didn’t), you can select “manual input” on the kiosk screen and enter the booking code starting with “S.” Do note that the touchscreen was very unresponsive in damp/rainy weather, which added some stress.Check-in process: 3/5The check-in experience could be greatly improved with better signage and a more intuitive kiosk system. There’s a lot they could learn from the toll roads in France when it comes to user-friendly automation.Logistics and ferry service: 5/5Once onboard, everything ran smoothly. The ferry was on time and well-organized. The logistics behind the actual ferry operation are excellent.Overall, the journey was fine, but there is definitely room for improvement in the check-in process at Rødby Havn and visa versa.Best regards,Chocolatina
I have booked with Direct Ferries several times and have always had a very good experience. The website and the app both work smoothly and are very easy to use. Booking is simple and straightforward, and it is convenient to view all the details of the trip afterward.Everything is clear and well organized. I honestly have nothing to complain about and will definitely continue using Direct Ferries in the future.
I paid for flexible ticket with car. But after booking there my car is not included it and they are asking £114 to add it. They are cheating. When I cancelled it they took money. The worst thing there is not human assistance available. I suggest don’t book here.
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Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app.
Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs.
Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken.
We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
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