Review Time
Initial review 1. I have now edited this review after I received a positive response after a complaint. Therefore I have changed review to a 3.Original: I booked a return Uk to France ferry. 2 weeks later I decided to extend the trip, so decided to amend and extend the booking. I went onto DF site and saw a cheaper price being offered for the dates I wanted to change to. A screen stated I would get a stated amount refund for the difference of £152 from what I paid originally to the account from which I paid. I was asked to pay an amendment fee, which I did. I then received confirmation of new dates and original price with booking fee. I contacted chat facility and the was asked to prove a DF screen shot showing refund amount ! I advised I could create a new booking with the changed dates at the price. I asked them to honor booking and I received was a blunt sentence and no apology just say we do not do refunds. I am now trying to complain and as they are not an ABTA member I hold little hope. Beware even amendment fee stated £15 plus change in fare price. My change was quoted at a lower price and amendment fee £40UPDATEAfter DF response to my post and another response saying I was not entitled to a refund for difference in ferry change times, I received a separate communication from DF. DF did a technical review of my web session and change request and stated that there was a refund message displayed and yes I was entitled to a refund of £152 for change in ferry dates. DF apologized for error and refund approved. Therefore, thank you to DF to listening to a valid customer complaint and actioning this in a timely manner.
This company is a big mess. End of last I tried to get info about my ticket. Had to go back home very urfent. Got no info. Via an agent! Adam etc I got info that there was a cancellation. Therefor I had to make a new booking. Lost a lot of money. No communication possibility DF. Very very frustrating. This was not the first I had a problem with DF. Will not book via this company anymore. My advise: book directly via the Ferry companies itself.
Don’t trust this company , they will take your money without booking and then later on when you made plans they will tell you sorry we cannot book it from company we tried so kindly book it with service provider directly instead of using them.
DF as modern 3rd party platform offers better pricing for LeShuttle trips than at LeShuttle site themselves.Also initial(!) communication around booking is very clear and thorough.Communication from DF for shorter round trips is a tad 'too thorough': we received the return-trip notification a few days prior to the initial departure for travelling towards our intended destination! lolWhen checked in earlier/later at the Eurotunnel station for a different train though, this is not communicated back by LeShuttle to DF, so original DF trip details stay unchanged although taken a different slot for a later/earlier train based on actual checkin times. Nor is it possible (yet) to add DF bookings (afterwards) to our LeShuttle accounts. Both seem a dependency of 3rd party booking-services, like DF, on the inflexible legacy systems of LeShuttle.Fazit: DF pricing and (initial) communication for Eurotunnel journeys is a solid recommended alternative booking-service.
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Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app.
Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs.
Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken.
We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
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