Review Time
Placed an order online for an item which wasnt currently in stock. Paid almost £1000 which they took instantly. Spoke to various people from main office and the local store who said the product would be available within the week and delivered. 3 weeks later and still with my money in their bank, no communication or updates and still no sight of it. Called numerous times to local store and main office and was always told it would be sorted but never any progress was made. Final call was to ask for order to be cancelled and money to be refunded and went elsewhere. Waste of time and effort. Following from this I ended up finding the same product for £200 cheaper elsewhere so took my business there. Also, when asked to process the refund I was told it would be dealt with that day and money would be returned in 3-5 business days. 7 business days later and still no money to had to call up to chase again. From my experience, just a very poorly ran business.
I ordered flooring for my entire downstairs. The flooring arrived flawed including spots from faulty sealant that cannot wash off, gaps between floorboards, boards broken lengthwise. I've complained to the company over email and have been strung along for months with no steps toward resolution and they have now stopped responding to my emails.
A pleasure using Direct flooring. Had an issue with my first delivery (all to do with the courier and NOT Direct flooring) but was dealt with immediately and professionally by Andrew with one phone call, absolutely superb. Flooring is now down and looking good. Will use direct flooring again and more than happy to recommend.
Once again great flooring but no confirmation email! Checked all spam inboxes and it's just not there. This is something you really need to sort out as I have to chase the order up to make sure what I've paid for is available every single time. It's a lot of money to play around with.
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