Review Time
Dive Right in Scuba is the best scuba supply store anyone can ask for! The staff are very professional and accommodating to the needs of the customers! Not only is their delivery service top-notch but they are also the only store that has unique equipment set-ups and packages.
Great customer service! I just wish they would tell you when products are out of stock. Twice now I have ordered things that have been out of stock but they don't tell you until after your place an order and they charge you. Their website needs to be updated to show stock like many other online stores.
Order was delayed, initial request to rush shipping was ignored, required second follow-up to be delivered on time.Response: Ordered on 3/16 and product was not SHIPPED until the 26th. That's 10 days and it would have been another 5 before delivery. I needed the product for a trip departing on the 30th. I called to inquire on status and informed the support person that 15 days on a 10 day shipment was going to be too late. They agreed to expedite. Later on the 26th I recieved a GROUND shipping notice. Called again and learned that nothing was actually done by the first support rep. The second rep successfully changed the shipment to 3 day express and I recieved the packed before my departure. Thanks for reacting to the LATE shipment, but I should not have had to call twice.
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