Review Time
I've bought cosplays from DokiDoki before and bought their items second hand and have only ever had minor issues - things like fit not being 100% or colour being off. For a while, my biggest problem with them was when they had a huge sale of items they weren't restocking, I snagged some stuff and they cancelled my order.
However, in January 2026, I bought a Genshin Impact robotic tail for my Gorou cosplay. It arrived on February 3rd and was faulty. I tried multiple batteries, all new, and did multiple things to make sure it didn't work, and messaged them. I read their refund policy and saw that if the item was faulty, you could return it for free and get a refund, so was happy.
Originally, they asked me for a video showing the tail not working, I sent it, they asked me to wait a couple days (which ended up being almost two weeks with me chasing them up multiple times) for them to confirm that it was faulty so I could return it. They said the video was sufficient and to return it. I asked how to return it and was told to wait until they came back from being on holiday to celebrate CNY. I waited until the day they said they'd be back and was still waiting. I waited almost a whole week, still chasing them up, for them to reply. They told me again to return it. I asked them for the return information. They told me I have to pay for the return because they can't confirm it's faulty. I told them what was stated in their returns policy and they said if they receive it and confirm it's faulty, I get a refund and compensation for the shipping, so I agreed.
By this point, I had contacted them on the 3rd of February and because of all the delays, I was still waiting to return this on February 28th.
Then, I got told, despite it being the weekend, that they don't work on the weekends and to wait until Monday, so I waited, and only on Wednesday did I get a reply. They told me to try new batteries. I told them I tried new batteries, from multiple brands, multiple times.
They proceeded to be rude to me and tell me that I wasn't following instructions by not sending them a video that they never asked for. I enquired about what video they wanted and they said they needed a "step by step" video. I asked 'of what?' since I had already sent them a video over a month ago that they confirmed was sufficient.
This is where I'm currently up to. It's March 6th.
I have complained in my correspondence multiple times that they are constantly delaying. I wouldn't have minded that they took time off for CNY if they weren't messaging me once or twice a week despite me messaging them back instantly every time, telling me to wait for replies that never come, or telling me they'll respond on certain days and then not and being late by weeks.
Their customer service is horrific. I've stayed a PayPal claim in the hopes I can get my refund.
I've bought cosplays from DokiDoki before and bought their items second hand and have only ever had minor issues - things like fit not being 100% or colour being off. For a while, my biggest problem with them was when they had a huge sale of items they weren't restocking, I snagged some stuff and they cancelled my order.However, in January 2026, I bought a Genshin Impact robotic tail for my Gorou cosplay. It arrived on February 3rd and was faulty. I tried multiple batteries, all new, and did multiple things to make sure it didn't work, and messaged them. I read their refund policy and saw that if the item was faulty, you could return it for free and get a refund, so was happy.Originally, they asked me for a video showing the tail not working, I sent it, they asked me to wait a couple days (which ended up being almost two weeks with me chasing them up multiple times) for them to confirm that it was faulty so I could return it. They said the video was sufficient and to return it. I asked how to return it and was told to wait until they came back from being on holiday to celebrate CNY. I waited until the day they said they'd be back and was still waiting. I waited almost a whole week, still chasing them up, for them to reply. They told me again to return it. I asked them for the return information. They told me I have to pay for the return because they can't confirm it's faulty. I told them what was stated in their returns policy and they said if they receive it and confirm it's faulty, I get a refund and compensation for the shipping, so I agreed. By this point, I had contacted them on the 3rd of February and because of all the delays, I was still waiting to return this on February 28th.Then, I got told, despite it being the weekend, that they don't work on the weekends and to wait until Monday, so I waited, and only on Wednesday did I get a reply. They told me to try new batteries. I told them I tried new batteries, from multiple brands, multiple times. They proceeded to be rude to me and tell me that I wasn't following instructions by not sending them a video that they never asked for. I enquired about what video they wanted and they said they needed a "step by step" video. I asked 'of what?' since I had already sent them a video over a month ago that they confirmed was sufficient. This is where I'm currently up to. It's March 6th. I have complained in my correspondence multiple times that they are constantly delaying. I wouldn't have minded that they took time off for CNY if they weren't messaging me once or twice a week despite me messaging them back instantly every time, telling me to wait for replies that never come, or telling me they'll respond on certain days and then not and being late by weeks.Their customer service is horrific. I've stayed a PayPal claim in the hopes I can get my refund.
I ordered from DokiDoki two months ago and a friend of mine ordered her cosplay from there as well, maybe a week after me, and I waited a whole month for my cosplay to arrive, while hers arrived in two weeks. Then I decided to check my email and it stated that the product that I ordered and bought was sold out. So I opened their site and the product was still available and all they offered me was either a refund or a 10% discount on my next order. I wouldn't recommend ordering from this site.
My package was split, and some of the items marked as “ready to ship” weren’t included in the package I received. It did arrive faster than expected, but the bag had a strong perfume smell. I’m allergic to perfume, so that wasn’t a great experience. However, the website itself is safe, so there’s no need to worry about that.
I’ve bought so many things at this point from dokidoki wigs and full cosplays alike and I’ve never had a bad experience with them! Shipping was right on time ready to ship items shipped out basically the day I ordered them and arrived sooner then expected and in stock items shipped within when they stated and arrived in two weeks ish. Customer support has always been super sweet and helpful when I’ve emailed them and I’ve had good experiences with the quality of my items too even though my cosplays are mostly from their cheapest line (n) but I have one r cosplay as well and love it! Wigs are also nice quality and super easy to style so overall highly recommend! I’d personally pick the cheapest shipping option because the tariff fee is included in that if you’re in the US but they also show all that in the shipping options so-
I wanted a fern SR cosplay but It was not in my size so I emailed asking when it would be in stock and the next day it was in stock! The shipping has REALLY fast and the quality was great, the details on the shirt are gorgeous and the capes fabric is super soft!
Viky Doky does not have a true option to allow returns even in the case of an obvious ordering mistake, In their return policy they state "we strive to offer 100% satisfaction to all our valued customers" and "return to our warehouse". What they do not disclose is that the warehouse is in China, and the cost for most returns is more than the cost of most of the products. This is deceptive. No one in the US should order from Viky Doki.
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