Review Time
I visited this store during a closing sale expecting discounts, only to find inflated prices. I ended up overcharged for an item and received poor service when I raised the issue. It's clear why there are complaints about this company.
I used to visit DG in Bridgeville, DE, all the time because they are close to home. Now it is just the most unorganized, unsanitary store you can go in. The aisles are filled with boxes, and you can barely get through. Then there is usually only 1 employee, and the line is always all the way down the aisle. I can't even tell you how many times I have abandoned my cart and just walked out!i
Holy crap why do they keep building more of these when the ones that are open hire the worst laziest people ever and the shelves are never stocked the isles are always full of stuff needing to be put away and they literally never have anything. They need to literally close down every single location and start over with like 3 in the entire USA and that’s it and if they can figure out how to manage even 3 I would be surprised. Holy crap this is the absolute worst store you could ever ever ever possibly go to
I was shopping at the dollar general on Old Iowa park road in Wichita Falls Texas on 10/06/25. I saw some laundry baskets that said buy one get one free so I looked at the price and it said $15. When I was checking out, it rang up as $20.95. I mentioned that the tag on the shelf said $15 and the lady with the black eye rudely told me she wasn't going to adjust the price and ask me if I wanted it or not. Any other time if the price on the shelf is different from the price at the register, the manager will honor the price on the shelf, as they should but apparently she was having a bad day and didn't mind taking it out on me, the customer.
The store in Vicksburg 2203 off of Clay street had an employee named Tez who absolutely stood up today amd showed geat kindness and love. He greeted with a smile and respectful gestures and went over and beyond to call to serve others He multi tasked while helping me in a way he did not even realize at the time. If I could rate him higher than a 5 star I would, he is very deserving of high recognition.
Poor stocking at about all dg stores. But my local one especially. It will be many times during the week. It will be 50 or more boxes piled up in the floor. And slelves bare. Cant get a buggy through. If you tell staff what youre looking for they just say its in one those boxes. Laugh , he he he and keep walking.
I’m trying to order from your website and it put all my items on a “SHOPPING LIST.” But there is literally NO place on the page to get them into my shopping cart so I can purchase the order. This is stupid. You’ll lose more than just my business if you don’t fix that.
we stopped at your new store market#25016...our first ever visit...and our last....your selections were really ok but when we checked out all the self check outs were closed so we stood in line...the ticket says brayden...asked about the lanes being closed and get a mumblie we don't use them...duh!!...pretty much had to sack our own items...felt depressed just being in there...depressing
On Friday, September 5, 2025, I had one of the worst customer service experiences I’ve ever had at this Dollar General.I came in to buy my usual Irish Cream Monster Energy drink — a flavor that’s already hard to find, much less find in the cooler. The cooler space for this product had been empty for several days, and the drinks were stocked incorrectly that day. I grabbed two at room temperature and went to the register.The store manager came out of the office, began ringing me up, and completely ignored me while keeping her body turned toward another customer. She carried on a conversation about not hiring high school students during the school year. When I politely mentioned the cooler hadn’t been stocked, she looked annoyed, her facial expression showing clear irritation, and dismissively said, “That is the vendor’s job.” Her look, tone, and body language made it obvious she was irritated that I spoke up at all. I left feeling disrespected and dismissed.I filed a complaint by email that same day but never received a reply. I believe it may have gone to the store and been buried. On Tuesday, I escalated; Wednesday the district manager called me — but only after already speaking with the store manager first. When I explained what happened, she reacted with surprise, asking, “She didn’t engage with you?” I told her, “No.” Yet all I was offered was that the manager was “sorry,” which came across as favoritism and minimization.Later that same day, I escalated to the regional manager. After 48 hours with no call back, I followed up and only then learned that a $10 gift card had been issued in my name on Sept 12, without anyone ever contacting me. That gesture spoke volumes: it showed exactly how Dollar General values its customers — as if respect, loyalty, and time are worth no more than ten dollars.Policy Violations:Dollar General’s Employee Handbook (publicly available on their website) spells out conduct violations on page 16 that may result in discipline or termination, including:Discourteous or abusive conduct toward any customerUnprofessional behaviorDishonesty of any kind in relation to customersFailure to cooperate in a company investigationViolation of other company policies/SOPsThe store manager’s actions were discourteous and unprofessional. The undisclosed gift card fits dishonesty. If my complaint was buried, that is failure to cooperate.These violations extend beyond the store:The district manager minimized my complaint and showed favoritism (unprofessional; failure to cooperate, p.16).The regional manager authorized a $10 gift card without contacting me (dishonesty; discourteous conduct, p.16).Additionally, the store manager’s public remark about not hiring high school students violates Dollar General’s Anti-Discrimination & Harassment Policy (p.5), which applies to applicants. Many high school seniors are 18 and fully eligible to work, including selling age-restricted items. A blanket refusal to consider them contradicts company standards.Looking back, I also question whether bias against my appearance played a role in how I was treated, given the manager was openly discriminating against another group in that same moment.Why this matters:When district and regional leaders allow this kind of behavior, it sets the tone for every store they oversee. If employees see that ignoring customers and minimizing complaints is tolerated, it becomes acceptable — which damages employee morale and erodes customer trust.Closing:This isn’t just one bad interaction. It is a failure at every level of management. I no longer feel comfortable shopping at Dollar General — not just this store, but any location in the area, since the same district and regional leaders oversee multiple stores. Customers deserve better.
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