Review Time
We took our 16 year old cat to Downland Emsworth as he was going rapidly downhill. Lucy, the vet, gave him a check over & could feel a tumour in his stomach & after discussion we decided it was best for him if we had him euthanised. Lucy was very gentle with him & kind to us. He went very quickly & peacefully so we are grateful for that
The way in which the staff at Downland Veterinary Practice dealt with an urgent problem with our dog wasvery impressive, not only did they promptly diagnose the condition, but also they dealt with the necessary and requiredprocedure efficiently and quickly. We are so fortunate and thankful to have Sarah Turner, our vet, for many years andmore recently the nursing staff, Hannah and Katy who have also been brilliant and caring. We would also like to thank generally all the staff at Hilsea and Emsworth for their help and assistance during a very difficult time.
This once wonderful veterinary surgery is now nothing more than another branch of a national chain. They insist on putting through insurance claims and then do nothing for three weeks. Constantly chasing the finance team get promises of action but nothing happens. The out of hours service they use is absolutely awful. Avoid.
Don’t use this vets , I had a bad experience there, telling me my dog was ill has heart problems and kennel cough, which doesn’t have , they told me last time he needed Arthritis Medication , he’s been tested and doesn’t have that too and always trying to sell you expensive medication, I took him for a second opinion and he has nothing wrong with him
Last July 2024 my 3 year old Siamese Orla was receiving a health check and vaccinations. She was pronounced fit and healthy with the exception of juvenile gingivitis for which the vet recommended dental extraction of two or three teeth on the right side or her mouth. A week later a different vet at the practice carried out the dental extraction. Early the following morning she was totally blind. I took her straight down to the surgery and the operating vet said I've carried out hundreds of these procedures and nothing like this has happened. I was told to leave her there whilst he consulted a colleague. I went back with a friend and was told to take her to Optivet in Havant which specialises in eye problems .Over a period of the next two months my beloved Orla was put through various treatments including her right eye being extracted due to infection which came from the dental procedure.Unfortunately despite the best efforts of Optivet, the infection had continued into her body causing peritonitis and sepsis and subsequent death. Downland paid all Optivet's substantial fees as a gesture of "goodwill" but refused to accept liability and refund me the cost of the operation which caused the problems at the outset. I received no apology just aggression from their insurersI changed vets following this nightmare for my other cat
Our cat was due his annual routine check. We usually go to the Stone Cross practice, having made an appointment we were contacted on the day of the appointment and asked to rearrange with the Hailsham practice instead. This was a new practice for us, and we'll never go there again.We'd arrived a little early, but our appointment time came and went. After 15 minutes we checked with the reception staff who informed us that the vet we were supposed to see was on the phone. We continued to wait. The reception staff put a note to him, so he was fully aware that he had a client waiting. Our cat had a longer than usual journey to reach practice to only sit and wait; he'd become quite distressed and messed his carrier. He then had to sit in that while we waited. So 30 minutes after our appointment time we left.If we had failed to show for the appointment we'd have been charged. What do we get when it's the vet that doesn't bother to show up? Not even so much as an apology from the vet. Such arrogance is unprofessional. Given the extortionate prices this practice charges, I'd expect a better attitude towards their clients.Just to be clear: it's the vet that we're angry with, not the reception staff; they did their best to get us seen, but I guess the vet was too arrogant to acknowledge them either.
Downland Selsey worst vets I have ever used in 70 years of being a dog owner!!Basically treated my 11 yr old dog who was limping on her hind leg for 4 weeks as arthritis! She was examined 4 times by the same vet and when she didn’t improve asked for an xray as I wasn’t happy with her diagnosis!She had a ruptured cruciate!!I took her to a specialist vet who confirmed within one visit cruciate damage and then when she had the xray confirmed no sign of arthritis whatsoever!!Obviously, I made a formal complaint to Downland and as I fully expected ,they did not admit to any misdiagnosis at all. No surprise there!In fact their report contradicted everything that actually took place during my dogs 4 examinations by the same vet over a 4 week period.I wholeheartedly regret that I didn’t act on my gut feeling after the 2nd visit and seek another opinion!!
Some of the vets there are amazing, others not. I went yesterday with my cat and once again got paired with the vet that is frightened of cats. She told me to drug my cat next time I brought it in because it hissed, she then brought another colleague into the room with a towel that then just stood there and watched me and didn't help at all. This was all so they could apply some spot on. They then COMPLETELY ignored the issue I actually took my cat in for. I have been with them 7 years and I'm quite honestly fed up. I very rarely see the same decent vet twice but If I do it always seem to get the one that has an attitude problem with me. No other vet I've ever seen with that cat has said she's aggresive. Shes even named after a tart because she acts like one most of the time. I will be changing vets as yesterdays experience left me in no doubt, they do not reassure or help. I always come away with more problems than I went in with. That and I'm fed up of waiting in reception for 10 minutes just to be acknowledged everytime I go because they don't hire enough staff. This is specifically the Bognor branch, Chichester seems fine.
Claim your business profile now and gain access to all features and respond to customer reviews.
Downland Vets in Hampshire, East and West Sussex, are ready to provide exceptional care to your pet. Find out more about our 12 vet clinics in the South East of England. Including vets in
Bognor Regis, Eastbourne, Barnham and Chichester. View the se...
lecatshop.com
lvperformance.com
fursomebites.com
encontrarmigato.com
www.mypetsanimalhospital.com
snoozle.com
primepet.com
kongcompany.com
tsikolatas.com
petsreunited.com