Review Time
While individual vets may be OK, the company, it's conduct, and the attitude of many staff are beneath contempt. 2.2 is the lowest rating I have seen on Trustpilot and frankly that seems far to generous.Their constant attempts at upselling unnecessary services should be criminalised.I only paid their extortionate bill because I don't need the hassle of blackmail and intimidating messages. CHOOSE ANY OTHER VET.
I was convinced that being a member of the Pet Plan would be in both my own and dogs advantage, so having paid a monthly charge of £42 for several years amounting to many hundreds if not thousands of pounds over the time, I have moved home to a new county and on closing the pet plan membership I am now being threatened to pay £192 within 7 days or further charges will apply. The Pet Plan is nothing more than a scam and I highly suggest that when reading this message you also cancel should you be a member.
Caused injury to kitten by aggressive examination. Failed to diagnose osteoporosis (weak bones) caused by diet. Long drawn out suffering that could have been prevented. Turns out raw meat doesn’t provide enough calcium. Every vet should know that & advise on diet. Generally unsatisfactory with poor attitudes all round. They had to be reminded to file the insurance claim.
Sadly I had my beloved dog put to sleep 5 weeks ago. Downlands have been awful since, nearly 2 weeks later I received my invoice this was on the Tuesday, I wasn’t coping well at this time as my Luna’s birthday was due on the Saturday, on the Saturday her birthday I had another letter from there debt department chasing me! No card which apparently they send but for some reason I and my dog were not worthy of a card my dog was clearly not an important factor. I made a compliant to which I received a pretty standard reply still no card arrived which you thought may have prompted that.Awful service no compassion what so ever, more worried about £227.50!!! Over my dogs life and the grief I was experiencing at the time.My advice avoid at all costs
never ever go to this vet i went there with my puppy kept overnight my puppy was very ill and it had passed they then done cpr to make the puppy alive again so they could keep her longer and get money they done this behind my back never told me anything until i went to another vet and they told me what they done i never signed anything! all they want is your money they do not care about the animals being taken into them and the women there was so so rude telling me how its my fault because i came to the vet to early talking to me like a child then when i picked up my puppy what was apparently doing okay turned out to be half passed away when i collected then charged me stupid amount so rude dont ever go there so angry how these have got away with thisa lso the people in the waiting room also saying they put in a bad complaint aswell please don’t go here for your animals sake
The Denmead branch told me there is a new regulation to give only 3 days worth of antibiotics, I believe this to be a con so your pet does not get better and you are forced into going back for expensive testing. We have moved to Animed and they have been brilliant, more reasonably priced too, and we were prescribed 10 days of anti-biotics for our precious boy as he needed them. Do not trust Downland!
We took our cat lucky for her 6 months check up,at Chichester, nails clipped,flea and worm treatment, Katy the Nurse was excellent, very helpful with advice for Lucky, couldn't have asked for better care.also very lovely receptionist, we were well looked after.👍
If I had trillions I would shut this whole sorry practice down, take those "torturing"vets into account for instance goggle eyed man who purely tortured my precious girl... I now understand her psychological issues and permanent neurological damage.... my gorgeous girl....I am so sorry they did this to you. They will "suck you in" with their so called prestigious premises ie "the goffs"...These vets need to permanently "go". Please save our gorgeous holistic vets "Etienne"for instance, discipline those that worked there and who supported this practice....vile! "strike" them off the veterinary register for good... never to perform any sort of medicine to dear creatures or subject our species to their unkindness, hound them to the ends of the earth...need I go on? Would I recommend? That is a "HELL NO" When I picked up discrepancies, they would "ban" me.... yes twice! I put in a formal complaint and then when they looked into it and paid me a "nominal sum" hoping they would "shut me up" and that I would go away.....not me, with the elephant memory and I will never forgive "Bolzi" being run over at only a year old because he was never neutered, when my beautiful sister was going to "take him on"....you know who you are and if my Mikka is in anyway hurt....you had better return her to me stat! Mikka was from a disgusting breeder who "collected torties" as you know they are quite unique... when I showed her my beautiful show breed "oh I want one of them"....the hell you will! I believe she was the one who dumped ragdolls in the woods! they advertise so beautifully behind the husband, she has two small daughters....does not even deserve those! A poor dog called Sisage... the catio is a small window box where the cats overheat due to exhaustion, lack of water etc and their utility room I believe is stacked with breeding poor babies. Mikka was not the one I had picked... I already had a dear little girl.....thank you Kelly for "taking her on" do you think I was going to let Mikka die? I spent thousands on getting my dear babies well as Mikka infected them....giardia, coronovirus to name a few. Mocha was never bred from as in my eyes "not to breed standard"...I will stop there Sa..y and Wi...y let me just say "Cat Houses" come to mind! Do not associate with those sort of people! no wonder the head is hidden in shame from me in my WA!!! Yavla va helvata!!! Fi fan yavla gris! Fongula them! Disgusting!!!
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