Review Time
One of my dogs went in to have lumps removed and came back out with smashed teeth! my other dog had an ear infection/ suspected yeast infection, the vet recommended apoqel, I raised concerns as I had heard bad things about it as it is known to suppress the immune and there was a cheaper better less risky option available, it clearly put the vets nose out of joint she was passive aggressive and abrasive to deal with after so I went with her suggestion as who was i to question my vet! The long shot was my dogs whole immune system shut down, he was covered head to toe with weeping rashes/hives and lost parts of his fur, he has had to wear a cone for months! the poor dog has had ££££ spent on him with daily expensive elimination diets and pro biotics colodial silver special powders and anything out of desperation we could find, finally months later to start to get him back to near healthy again, I have lost all faith in these vets, I truely believe that they put up a front of caring for your animals but they are just cash cows to them. And I hate to even imagine why happened for my dog to leave there with his front teeth smashed, it boils my blood. Avoid at all costs!
Downland vets Bognor are all Super stars. I have been with them nearly 4 yrs. My poor Oscar was bitten or something itchy. He made a right mess of his neck overnight. The care and support and great knowledge of the staff are fully recommendable . They really care for the animals and owners. So many people would be lost without there great care. Well done all x
Absolutely outstanding care from the Bognor branch after our two dogs were handed in as missing/lost this Saturday morning. They escaped due to a newly installed garden gate that didn’t lock correctly. If this company wasn’t open today, I have no idea how our dogs would have been safely handed in and returned to us moments later. Thank you so much to all the wonderful team members who helped. Mark & Corina
My very precious 4 year old tabby cat Django was extremely sick. 8 months ago I wrote a review about the wonderful, caring and loving experience. 8 months later my gorgeous boy has made a full recovery. This is all down to the care of Ana and the whole team at Downland Bognor Regis. Words cannot thank each and everyone.
I’d give no stars if it was an option …. I took my cat in to be neutered at the Hailsham branch on 29th March 2023 , we had to wait a while to pick him up as he was very drowsy . We brought him home in the afternoon and he was very out of it , had no idea what he was doing, 2 days later he started vomiting and had diarrhoea, I was told to expect this as it would be the anaesthetic, well 3 days later he was still having diarrhoea and there was a lot of blood in it , I then noticed my female cat who is nursing 6 two week old kittens starting to have diarrhoea, she was exactly the same as my male cat , she also started vomiting and was very lathargic and struggling to feed the kittens , who were losing weight. Clearly my cat must have picked up a bug at the vet as he is an indoor cat and has no contact with any other animals, i rang the vets at 12pm on 5th April , and was told a vet would call me back, by 4 pm I’d still heard nothing so I called back and said I needed to speak to the vet and she said ok I’ll go and speak to her now , so clearly either she hadn’t passed on the message or the vet didn’t think that a cat pooping blood, 6 kittens losing weight and a lathargic vomiting nursing cat was serious, i said that clearly River had picked up a bug at the vet and as a result I now have 2 sick cats and 6 kittens who were starting to really struggle , they said I could bring them all down but would have to pay a consultation fee of £60 for each of the cats and £60 for the kittens , there was no way I could afford that and explained that my cat went to the vet healthy and come back seriously unwell , I said I wasn’t prepared to pay a fee for something that happened at the vet , the receptionist said that we had to pay there was no other option, she admitted he had probably picked up a bug whilst at the vet , I told her I’d be bringing my kittens down but wouldn’t be paying and asked her to make an appointment, I said I would call her back to get the appointment as by this point I was in a state as I had 8 sick cats , 5 mins later we receive a call from the practice manager who says that we had made her receptionist cry as we were aggressive which was nonsense, we explained to her the situation and her exact words were “go on then prove it, prove he got sick here” we said so that’s how you get away with it then and said we were taking it further and reporting them to the RCVS , she then said she was terminating the call and removing the cats from their books . We said that clearly either he had come into contact with a sick animal or something wasn’t clean as there’s no way he could have got it anywhere else and again she repeated “prove it then” not once did she ask how the kittens were doing or offer any advice whatsoever, there was no concern for them , the only thing she was interested in was the money , we are now reporting them as we now have 6 sick kittens and 2 sick cats and there’s no space at any other vets near us , im absolutely disgusted, I am just praying the kittens survive , I will take this as far as I have to , because I don’t want anyone else going through what we are right now ! I would never trust them with my cats again as their duty of care is extremely low
Looking for advice, what do next This evening we were let down my our vets, (Downlands in denmead) vets we have been with for several years. We had a severe emergency and our dog was half lifeless so we called the vets to which we were told they had no appointments and couldn’t see him. They offered us an appointment at another practice and we told them he was not in a stable enough condition to travel and that he needed to be helped with immediate effect by our local practice who we had all faith in until today. In the process of this we called another vet practice who were very helpful but did inform us that as we were registered with the other practice it was their duty of care to help the dog asap. We took the dog into the practice hoping that they would be able to see him if we presented him to them however we once again were told they couldn’t see him as there was already emergencies in the waiting room to be seen ( they were all bright as buttons, tails wagging and barking) and they still weren’t able to take 10 minutes to see our dog who could not even lift his head off of the floor. We were again turned away which resulted in our dog unnecessarily suffering and ended up passing in the back of the car on the road.Downland vets in denmead
Charged us for drugs that were not needed,failed to check dogs eyes properly 2 months before we took dog again and cost us over £4000 because we then had to take the dog to a specialist to have her eyes treated for something that could have been prevented the first time.Avoid at all costs see other reviews on trust pilot .
We have been clients of this company for many years with our dogs. The company has now expanded and we find the out of hours service is unacceptable. We recently had to call for the out of hours service and found that the location was Portsmouth ! to a company "Vets Now" In the past it would be local local at Bognor so this policy is not in the customers interest at night to travel from West Sussex to Portsmouth is totally unacceptable. Between Barnham and Bognor their are many clients of this company who very likely cannot drive or cannot afford to drive to Portsmouth at night, for financial and security reasons. You should rethink this policy !!
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Downland Vets in Hampshire, East and West Sussex, are ready to provide exceptional care to your pet. Find out more about our 12 vet clinics in the South East of England. Including vets in
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