downtownstores.co.uk

4.7
4.7 Based on 21 reviews

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Average Rating

4.7

/
5

21 Reviews

5 Star
86%
4 Star
5%
3 Star
5%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Consumer
Ordered a small kitchen table, wasn’t available to see in store however ordered online and was good

Ordered a small kitchen table, wasn’t available to see in store however ordered online and was good quality and arrived in store quicker than expected. Delivery day was agreed and I received a text the day before to give me a time slot. It was delivered as promised within this time slot.

5
Date of experience: Feb 20, 2026
Salena Adams
Great products and fast delivery. My husband is very happy with his garden clogs and ideal for runni

Great products and fast delivery. My husband is very happy with his garden clogs and ideal for running from inside to out. Would definitely recommend

5
Date of experience: Feb 06, 2026
Matt
New flooring

New flooring. Ordered and installed. Everything went well. I was informed when ordering that it will take a few weeks to arrive. (That was fine as the price was good) They contacted me to let me know it was at store. I had it installed today be a tradesperson who was polite and respectful to myself and my property. Professional throughout.

5
Date of experience: Feb 06, 2026
ms payne
Great overall service from purchase, delivery and quality of furniture.

Good customer service in store; great sale price for furniture; delivery on time and date with care given by delivery men. The packaging was thorough and fit for purpose, protecting the oak chest of drawers. Very satisfied with our experience from start to finish!

5
Date of experience: Feb 05, 2026
Brian
New mattress

The purchase of a new mattress was seamless and handled in store very professionally without a hard sell.We were given time to make our choice alone without any undue pressure.The delivery was effected before the original estimate given a time slot which was adhered to.The delivery drivers were polite, professional and did their best to protect our property at all times.The quality of the mattress will become evident over time and use.

5
Date of experience: Feb 05, 2026
Customer
Positives and negatives

Furst delivery was on time but the delivery man realised that they had only got one table instead of two. They sorted it out quickly and I had a phone call from someone in the dispatch department and not that long afterwards I had my second table. When I went to put the second table together, I realise that the little rubber discs to set the glass top on weren’t there. Within the first delivery the frame of the table came in a big cupboard box and the rubber disc were in the box. The second table was packaged but not in a box and there were no rubber disc. I eventually got to speak to the right person who apologise profusely and is sending them out first class post tonight.thd people I dealt with were professional and helpful.

3
Date of experience: Feb 04, 2026
Anna R
Extremely pleasant and courteous staff

Extremely pleasant and courteous staff. The manager was particularly helpful and quickly sorted out a potential problem. I would definitely recommend shopping here and won’t hesitate to return for all my needs.

5
Date of experience: Feb 02, 2026
Corrine Giffin
Ordered a mattress before Christmas

Ordered a mattress before Christmas, we knew there would be a 4-6 wait for delivery. Absolutely no issues ordering the one we wanted online, prompt emails confirming our order. We knew there would be a 4-6 week delivery time, and an estimated date was given at the time. I called Downtown the day before the delivery window, they were very helpful and told me what would happen and when. Arrived in the slot I was given, suitably packaged. Customer service was great, delivery was great, mattress was suitable packaged.

5
Date of experience: Jan 30, 2026
Salena Adams
Great products and fast delivery

Great products and fast delivery. My husband is very happy with his garden clogs and ideal for running from inside to out. Would definitely recommend

5
Date of experience: Jan 29, 2026
Graham Bradley
Excellent service at a very good…

Excellent service at a very good price,delivered next day could not ask for better

5
Date of experience: Jan 29, 2026

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