Review Time
My experience has been the same as many others. The same generic excuses about logistics. I ordered on the 8th of January and I am still waiting on it. My mother ordered on the 9th of January and her order arrived on Monday the 9th of Feb!
I'm not interested in their changing of logistics, I want to know when can I expect my order and I cannot get an answer to that.
I am being offered store credit and a promo code. I don't want either at this point. I have asked for a full refund today.
I have now ordered four bracelets along with numerous charms, and I'm eagerly awaiting a watch. I truly adore the style of these bracelets; they bring back such nostalgia from my teenage years 😍. I even created one for my sister's birthday, and she loves it! The charms are exquisite, shiny, and detailed. Mixing gold and silver charms looks fantastic. I just received my latest order yesterday, and I'm already eager for more. They are not only beautiful but also hold sentimental value as gifts. There’s a charm for everyone! Additionally, I want to highlight that the customer service is exceptional. While shipping may take a bit longer, I believe it’s completely worth it! I highly recommend this service—10/10! I can't wait to expand my collection 🙂❤️
I wish I could give zero stars. My recent order from the company arrived with several charms entirely broken – links were snapped, and pieces fell apart right out of the box. It appeared to have been mishandled or was simply of poor quality from the beginning. I've reached out to their support team multiple times seeking a refund or replacement, providing photos and my order details as evidence. Weeks have passed with no response, no acknowledgment, nothing. They seem to completely ignore customers after receiving payment. This isn't just poor service; it feels like they intentionally disregard customers. Save yourself the trouble and money: avoid this company. There are many better jewelry platforms that genuinely support their products and maintain communication. I regret my purchase entirely.
I placed an order for several items as a gift, totaling over $100, but it was never delivered. When I reached out to the support team to check if it might have been sent to the wrong address, they informed me that since the postal service marked it as delivered, they couldn't assist me further. Their lack of support has left me feeling frustrated, and now I'm at a loss for the $120 spent, which is not something most people can easily afford to lose.
I ordered 10 charms and a bracelet as a Christmas gift. There have been no updates on my order or tracking information, despite using the site for the purchase. Customer service has not responded, leaving me frustrated. I will be contacting my bank in the morning for a refund due to concerns about this site. I strongly advise others to avoid this service.
I purchased from this platform nearly six months ago, feeling fortunate with a coupon. Unfortunately, it was a mistake. Assembling the pieces has been nearly impossible; I've spent weeks trying to put the bracelet together, but nothing seems to work. One of the charms broke during assembly. I wanted to request a refund but missed the deadline, so now I'm left trying to salvage something. The only positive was the fast delivery.
I made a purchase from this platform nearly six months ago, feeling lucky to have a coupon. That turned out to be a mistake. Assembling the pieces is nearly impossible; I spent weeks trying to complete the bracelet, but nothing worked. One charm even broke during assembly. I wanted a refund but missed the window, so now I'm trying to make do with what I have. The only positive was the fast delivery.
Unsatisfactory delivery. I ordered on November 23rd and was informed the item was dispatched over a week later, but still no tracking. I received one update today indicating it still can’t be tracked; please investigate this urgently.
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Charms is an online store specializing in charms bracelets.
Customers can choose bracelets in various colors like silver, gold, rose, or black, and then personalize them by selecting from a wide range of charms.
Charms Official supports international shipping and offers different language options for a global audience.
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