Review Time
Extremely disappointing EHR experience. The company automatically renews contracts and, despite providing the requested 30-day notice, did not honor the cancellation. Instead, the contract was extended under disputed terms, resulting in charges of nearly $500 per month for a basic and poorly functioning EHR system. There are multiple alternative EHR platforms available at significantly lower cost with better functionality. I would strongly advise not to sign up for this service.
Poor customer support to fix their simple error.. we paid yearly $1653 for the Prometheus plan which covers 12 months , then when it was due for the 2025-2026 year they started billing us monthly the same $1653 amount instead of one charge yearly , so they kept running my credit card $1653 per MONTH x12 months which would amount to over $19,000 a year instead of $1653 per year . We recognized THEIR error and contacted them which required multiple phone calls, then 7-8 support tickets and still after 2 months no resolution. I was forced to do chargeback and block them from my credit card … additionally they have a tech error on their website that when you enter the credit card and asks for your state , since we are in Washington DC , the website won’t take a card which we brought to their attention but still never fixed
Look elsewhere. Support is not helpful. You can submit a support ticket which results in either an awareness of an issue with no steps for resolution, or a flat out we can't reproduce your issue, sorry. They called and texted 150 of my clients at 2am, took no accountability for it and can not promise it won't happen again. I turned my reminders off completely, losing major functionality. There isn't a person you can contact or talk to about issues. A support ticket is your only option. And when you want to talk about contract issues, you wait weeks to get someone and multiple submissions about the same issue. There are so many buggy problems, appointments that don't save, billing that doesn't save, or requires multiple refresh or changes to take effect.
Terrible customer service. When you open a ticket about an issue all they do is claim that they are looking in to it and even tell you that they are escalating it to find a fix only to never hear from them again and then they mark the issue as resolved without actually resolving it
Ruth Yahbut truly goes above and beyond for her clients. As a sales representative at DrChrono, she didn’t just sell a product to me but she also stepped in and helped when it mattered most. When my EHR was unexpectedly deactivated, Ruth took immediate action, worked diligently to resolve the issue, and ensured there was no delay in patient care. Her responsiveness, dedication, and genuine concern for both providers and patients were exceptional. It’s rare to find someone who is so committed, knowledgeable, and willing to advocate for her clients. DrChrono is fortunate to have Ruth on their team.
We used DrChrono as the EHR platform for our medical practice beginning in January 2023 and ultimately decided to part ways due to persistent billing and support issues.During our time on the platform, we were charged a per-provider fee even after a provider was no longer employed or using the system. We raised this issue multiple times over several months and requested available remedies to align fees with actual provider usage, but were told adjustments could not be made due to renewal timing.After formally disputing the charges and attempting to resolve the matter directly, our account was referred to collections while the charges remained disputed. Platform access was discontinued during a period when insurance receivables were delayed due to a government shutdown, which created additional operational challenges for a primarily Medicare-based practice.After nearly two years on the platform, this experience made it difficult to resolve billing concerns in good faith or exit the relationship cleanly. Practices considering DrChrono, particularly those with a high Medicare patient mix, should carefully review contract terms related to provider counts, renewals, access to data, and dispute resolution before committing.
Don’t trust Jonathan. Sold me this. Never offered me a demo. Then said I signed for a year and will not terminate before ever adding in a single patient. Weeks to even get set up. Then they spell my name wrong. Have yet to fix it. Causing more errors and I cannot be verified since my name is wrong. They added my middle name to my first name. Cannot link to stripe. Cannot link to anything. They still bully me saying I have to wait a whole year which is 4,000$. Do not go for them. No support. No one ever answers. They don’t let me speak to a manager. Run while you can
Unfortunately, this EMR does not even deserve one star. Despite canceling the EMR due to capability deficiencies, poor on boarding and lack of timely responses we were continually billed for the EMR that never went live. I don’t recommend this EMR to anybody.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
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