Review Time
I am a physical therapist and I love how customizable the documentation platform is. DrChrono also has great scheduling and a patient portal platform that allows for easy scheduling by the provider and the patient. My only "complaint" is that I do not need to use much of the powerful capabilities that DrChrono has to offer and therefore it has some very minor "clutter/extra options" that I am unable to remove and just have to scroll past or see on my screen. These do not in any way impair the performance of the amazing platform DrChrono has to offer!
I have been using DrChrono since 2016 as a solo provider. I love the presentation/look, how easy it is to navigate, the east of use on different platforms (my iPhone or iPad), and how prescribing, labwork, billing, etc. is all integrated. I have used a number of EHR/EMR throughout my career, and this one has been the most user friendly.
Many promises about customization but really when it came down to it, they offered to load a few forms but counted one form with two pages as multiple forms. So many promises but very delayed responses. I just realized that even on the lowest end this is very pricey for a fraction of features offered elsewhere.
DO NOT GO NEAR THIS EMR. We signed with them in dec 2019, excited for a new EHR-This system was full of features new to us. Things started ok in Jan for training, but after closing in March due to COVID we reached out early April to start the data migration. It took our onboarding team a month to start. The data was incorrect (missing phone number, emails), the team lead never checked quality of the imports, took 3-4 days to respond to us with alerts. Long story short, instead of 4-6 weeks of implementation we were past the 1st week of AUGUST. It took 4 months, they still had phone, email errors in demographics, after months of escalating to manager, it just didnt seem like they would ever get our data right. OUR ASK: 12 mo of use from the time of full data import,CS terrible, negligent, unresponsive & the cause for the delay. RESPONSE: we can only give you a few months xtra afterall you have had access to our system since Jan. ACCESS IS USELESS WITHOUT ANY PATIENT DEMOGRAPHICS.They are a fraud. Pd in full for a discount and that $$ is lost. Arrogant lawyer says everyone loves their product. Save yourself.ETA: You already charged me $500 for onboarding;are you saying you normally would have tried to double charge for an incomplete job? The data is still incomplete and inaccurate- So I can’t use the program without manually rechecking my patient records. Are you going to refund me for doing your job? With an incorrect set of patient demographics what do you think I could do with additional months. After genuinely trying to sort this out for months with you,the ship of trust & reliability has sailed.
My son's doctor's office uses onpatient by dfchrono and I had so many problems judy trying to get our account set up. But the worst problem of all is that when I tried to pay my bill, I got an error message that led me to believe the transaction had failed. I did this several times. Eight in fact. Well, I later discovered that I had 8 pending transactions for the bill I was trying to pay, which overdrew my account by $750. This company has no phone number to get hold of anyone. Only a website on which to submit a "request". I'm holding my breath waiting for these people to give me my money back. I won't be using their portal ever again.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
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