Review Time
I had book and paid for my vehicle from Enjoy Travel broker and presented at the Heathrow Branch to collect it . I had been refused the vehicle hire due to writing an honest review about the branch and company and my previous experience with them . Staff were speaking into a foreign language in front of myself and my wife and being very rude indeed . I had a look at previous reviews and they described exactly who they are as a business : non roadworthy vehicles , dirty vehicles , old vehicles , excessive waiting times , rude, unprofessional , unfriendly staff , completely a mess of a return and collect system and a yard , THIS DOES NOT EVEN LOOK LIKE A CAR HIRE COMPANY , more likely like a gang of scammers of various hidden fees and charges , bogus insurances and excesses. There are MASSIVELY different car hire companies in the area were customers service means everything , Green Motion , U Save , etc. Avoid them at all costs .
Jay has made booking my reservation very easy, with detailed information and quick communication. I would highly recommend using this company. From now whenever I need a car I will contact DRIVALIA.
My first time hiring with Drivalia at Belfast International Airport. I had booked via booking.com but wanted to add an additional driver on.Tony on the desk made the changes all very easy. The price differential was fair and much cheaper than a competitor I had done a price comparison with.Tony walked us to the car and explained a few things as Ive never driven a hybrid car before. Car was super clean. And everything went smoothly.Handover on return was also supersmooth and I reckon I will be using Drivalia again if its this easy and competitively priced.The £1500 reserve on the credit card is high. But I have every faith it will be vanished in the month as stated in the T&C.I have a yearly policy to cover excesses. Which I would advise folks to do if they hire cars.
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