Review Time
DO NOT RENT A CAR FROM THIS BRANCH OF DRIVALIA. I rented a car for 10 days in June. Everything was fine on pick up. The problem came when 2 months later I LUCKILY saw a charge of £350 (in addition to our rental charge already paid that was only £165). I tried multiple different email/ digital communication methods to ask what this charge was with no response. I was then forced to call the branch from New Zealand, where I live and I was informed that there was a ‘small damage’ to the rear bumper. It took 5 further phone calls and 2 weeks to get anyone to send any proof, and what was provided were photos which didn’t show any clear damage. We were so careful and did not damage the car. I am absolutely appalled at this service - it is actually illegal not to inform a customer when you are taking a payment, and above that there has still been no detail of the required repair cost breakdown for this so-called ‘damage’. Drivalia- please don’t respond to this review with your generic ‘contact us via manage booking’- I’ve gone through all these steps and I am quite frankly shocked at the terrible service you provide.
Big shiny 5 stars to Carl and the team at Drivalia. I frequently hire cars for business and can confidently say this was the best experience I’ve had - warm customer service, efficient service, patiently explaining all the ins-and-outs of costs etc. Highly recommend and will be coming back!
Seamless vehicle rental at the Liverpool Airport branch during the school holidays. There was hardly any wait on collection and I like that the staff look around the car with you before you drive away. I hired a 9 seater for 6 days, the car was in immaculate condition and smooth and comfortable to drive. Staff were friendly in particular Gareth who went out of his way and dropped me back at the airport enabling me to get public transport. 10/10! I will certainly be using this company again in the future, the prices are very competitive and the whole process from pick up to drop off was great. Thank you!
Claim your business profile now and gain access to all features and respond to customer reviews.
ezpeps.com
www.grumpycats.com
dominos-pizza.ro
cameronsseafood.com
zymox.com
slidewardrobesdirect.co.uk
growsocialhub.in
refundprotect.me
giftbespoke.com
hourva.com
