Review Time
WARNINGMy wife and I went to Turkey for a face lift each and my wife a breast reductionAfter our surgery we were placed in a second room. I felt serious pain in my neck and back.My wife started screaming as blood was running down my neck.People eventually turned up and they raced me back into theater, they put a mask over my faceand then began removing stitches and removing my face whilst I was still awake. I passed out after a while. They told me later the surgeon had gone home they found someone as it was an emergency.Later back in this country when getting checked over I was told I was Lucky to be alive as they cuta major blood vessel in my face. When i confronted DR PILUS they said they had no insurance.My wife has another horror storey .In answer to your reply .1/ We were not constantly in touch with a consultant only an interpreter who said he could not the discus operation.2 /None of the nurses could speak English and the interpreter would not discus the operation.3/ When we returned home my wife and myself put ourselves in the immediate care of the NHS.4/ We have tried contacting DR Pilus requesting this case be referred to the M.O.H / Directorate of Health Care Services/or similar independent supervisory bodies in Turkey that oversee the correct oversight of operations in Turkey as this judging by your reply is very serious.5/ We have had no reply to any of our e-mails since your reply ?Some of the texts sent to Ozlem on Whatsapp in the recovery room on the day of the operation as no doctors or nurses were there.1/ Need d. help urgEnt doctor die victor2/ Nino doctor here3/ {‘ergancy. For victor mouth mouth swelllThe next day from Hotel room;I am trying victor got took back to theatre they took off the brace as covered in blood so he left hospital with bandage never had brace but we don’t mine paying but I cannot do it on my phone is there anyway I can pay at reception you send them link I am having problems for it to accept?These are the actual texts sent by my wife in the recovery room to the company as she was screaming and texting at the same time as no Doctors or Nurses could hear her screams with all the blood coming from my neck.This needs to be investigated by the regulator as we have much more information with times etc
The dentist worked tremendously hard and patient in giving me a new set of teeth, translator was extremely communicative. The only criticism were the appointment times were often chaotic and changing and some dental assistants talked and laughed throughout procedures,which I found unprofessional except one who was exceptional, maybe in view for professional improvement?
We had a great experience at the clinic, the staff were excellent, Ozlem the coordinator was amazing keeping us up to date with everything from being picked up the airport to the end of our stay she also speaks good English , she was always available to talk to you at anytime, Seyda, was at the reception along with the other staff were very helpful, the Mert & Sezer surgeon & Dentist were fantastic along with the Dential nurses cleaner & security man , they all made you feel welcome .
Hi im from the UK and came to Dr Pilus for a full set of teeth. I needed 11 extracted on the first visit....very overwhelmed I was but the staff were absolutely amazing....made me feel so relaxed....the translator was great and the clinic so clean....my second visit twelve weeks later I came home with the teeth I dreamed about.....thank-you so much. Very Happy with my new mouth.
My second visit to Dr. Pilus clinic and another 5 star experience. Looked after by Esan this time, with his excellent comminication skills and friendliness, he kept us informed with clinic times and transfers to & from the hotel all week 👏 ☺️ The drivers are so friendly and transport vehicles very good (felt like celebrities) The clinic has had a makeover since my last visit, it is spotlessly clean and we were well looked after with Turkish tea & coffee 🤗6 of my family members have now been to the clinic and come away with beautiful smiles, all opting for the smile design package with 20 zirconium crowns. The prices are so competitive but it is the professionalism and care of Dr. Zesar and his team that made us choose this clinic after extensive research. They are a highly experienced team of Doctors (Dentists in UK) surgeons, root canal specialists and dental nurses. The care from the whole team was exceptional. The doctors are passionate about their work, communicating and explaining your tailored treatment all the way 🤗 They are truly masters at their job. The dental nurses are so friendly and caring too, always smiling making the clinics atmosphere a happy place 🤗Be prepared for changes in clinic times as this is inevitable in a busy clinic.All I can say is, My 2 sons, 2 sisters, nephew and myself, all now have the most beautiful smiles. We have all had tailored treatment plans, mine requiring a second visit and that is because the clinic is 5 star and will not cut corners with your care. Your health is their priority and the aesthetic result follows on.Being a theatre/ aesthetic nurse in the UK, I have been able to evaluate the care we’ve received in comparison to the UK and have awarded the 5 stars 🌟Thankyou Dr. Pilus and your amazing team
I can not thank the clinic enough, from the day i contacted the clinic everything just went to plan, They arranged everything hands on every tx ir call was immediately replied to, and all went perfect, i was so nervous for my surgery on arrival but as soon as i arrived they was fantastic, all the staff who looked after me the surgeon was amazing i couldnt have felt more comfortable, and my surgery went perfect, my after care was great just so caring and hands on really couldnt have asked for more, and still now im receiving tx messages asking how im doing, what a great clinic and staff, i would definitely choose this clinic again without a second thought, very impressed with my vaser lyposuction and my recovery is going great step by step just how they explained, if i need to ask anything i get a very quick response, i would definitely recommend the clinic and my friend will be visiting in 2026, thankyou so much to all the staff from start to finish, Thankyou so much for staying intouch with me 🙏❤️ Victoria
I recently underwent my second procedure with DrPilus, a hair transplant, and I am absolutely overjoyed with the results. As with my first experience, everything was handled with the utmost professionalism.>> The process was remarkably efficient, completed in just three days, without compromising on care. From the punctual and comfortable transfers to the procedure itself, every detail was meticulously managed.>> A special thanks to my coordinator, Ozlem, who has been consistently supportive and available. She handles any inquiry with incredible efficiency and is always so pleasant and responsive.>> My confidence in DrPilus is so high that I am already scheduled for a third procedure this February. I cannot recommend their team and services highly enough.
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Drpilus is a brand name by ARB Global Health. Drpilus is an Istanbul-based health tourism company which was founded in 2018, that successfully treats over 150 patients per month. Drpilus organises a wide variety of medical procedures in Istanbul, Turkey for international patients from all over the world, primarily from Europe and America. We are a member of TURSAB (Association of Turkish Travel Agencies) member code 12577, who also has Ministry of Health accreditation.
Although Drpilus' service areas mainly consists of plastic surgery, hair transplantation, dental treatments and operations, we continuously review and can expand our range of procedures in response to the needs of our patients. Our main goal is to provide patients with the best service and care, at the best prices.
When selecting hospitals, we only partner with hospitals that have internationally recognised certificates such as Joint Commission International (JCI) and International Organization for Standardization (ISO). The physicians who undertake all our procedures are some of Turkey's most prominent, respected and experienced plastic surgeons, general surgeons and dentists with international experience. Patient satisfaction is Drpilus' top priority. Every person who applies to Drpilus for aesthetic and plastic surgery, hair transplantation, dental and other treatments feels secure from start to finish.
At first contact, the procedure(s) the Patient wants, their end result expectations and health background information are collected. From this they receive a complementary treatment plan from our specialist physicians via photograph and/or video consultation. They can take their first step toward the image they desire by utilising the treatment package that has been specifically designed for them.
From the moment our Patients arrive, their minds are at ease and they feel safe because we organise every aspect of their stay such as airport pick-up, transfers to and from their hotel to the hospital/clinic and 24/7 accessible patient care services in the patient's native language.
Once their procedure(s) is over and the patient returns to their country, Drpilus takes charge of the patient's' post-operation period and provides adequate support throughout the recovery process.See more
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