Review Time
I faced an issue with my order because the courier claimed they had delivered my parcel when they hadn't. Unlike the courier, the company has a phone line where you can talk to a real person, which is rare these days but commendable. The representative was polite, helpful, and efficient, and my order arrived the next day. My only suggestion is for the company to consider a more reliable courier service as this experience was marred by the initial delivery issue.
The shoes arrived with a slight imperfection, but after contacting the support team, I received exceptional assistance in arranging a replacement along with a partial refund for the inconvenience. It's refreshing to interact with a real person who can effectively address issues!
I placed an order with the company about a week ago and didn't receive any confirmation, but the payment went through. I reached out to the customer service via email and received a prompt reply from a very helpful representative who kindly informed me that I had entered the wrong email address for my contact details. The representative also assured me that my parcel was out for delivery and had actually been delivered while I was at work. Overall, a very easy and helpful experience.
I ordered a beautiful handbag that unfortunately wasn't delivered. When I called the company, a representative was very helpful. They promptly investigated the matter and resolved it immediately. I received a full refund and have since placed another order. The communication was excellent, thank you!
I placed an order recently and didn’t get a confirmation, although the payment went through. I reached out to the customer support via email and received a quick response from a very helpful representative who pointed out that I had entered an incorrect email address. They also confirmed that my parcel was on its way and had actually been delivered while I was at work. Overall, a very smooth and helpful experience.
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The Dune Group is one of the most influential global players in fashion footwear and accessories. Based in London, the fashion capital of the world, The Dune Group has over 30 years of experience in the footwear industry and has grown through a passion and dedication to excellence in product development and in-house design and a commitment to providing outstanding customer service.See more
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