Review Time
If I could give 0 I would.Disgraceful company.Hard to contactThey tell you an issue will take 2 weeks then takes over 4 months and my issue is still not dealt with.They pass you on from worker to worker still with no resolve.Dealing with this company I would compare to he'll.
DXC Technology should not be allowed to operate for iCare. Their conduct has been deceitful and entirely inappropriate for a role that involves managing the welfare of injured workers and communicating with employers.How could a technology company be entrusted with the responsibility of caring for injured workers when they consistently put communication restrictions on stakeholders? This practice seems to be an attempt to silence criticism and avoid accountability, rather than addressing their lack of due diligence.Our injured workers deserve better, and employers who rely on this service shouldn’t have to navigate such barriers. It’s time to hold DXC Technology accountable for their actions. I urge others to raise their concerns and contact MP Sophie Cotsis to advocate for change.
Received an email about a guy who was on workcover over 3 months ago. All docs were sent to them stating he was only injured for 4 weeks and Cert of Capacity showed that. They have no idea what is going on, no central file that can be referred, too many people involved and absolutely no one taking responsibility for the claims. The most frustrating company I have ever dealt with!
They don't even deserve 1 star. Don't answer emails untill too late. They will lie to cover their mistakes and then try blame you for not doing something write. Case workers who lie about making a mistake should be sacked if they are not keeping up with their roll and it ends in my pays been delayed. They are shocking. It would help if they were trained properly. They are rude and very condescending. extremely hard trying to get hold of a manager of my case worker. Receptionist transfers you to wrong places. They need to lift their game. They just seem to cause me so much anxiety at times the way case worker comes across as so righteous.( Australia )
I am extremely disappointed with the way my workers' compensation case has been handled. The treatment of injured workers, particularly by women in the team, has been unprofessional and disheartening. I was left without payment for 8 weeks and late pays. The system is overly complicated, making it incredibly difficult to keep track of everything. The only way any issues were addressed was by repeatedly contacting the Independent Review Office (IRO).The case managers have been nothing short of frustrating, constantly changing with no one taking accountability. One case manager even admitted she hadn’t reviewed my file and had more “important” cases, leaving me questioning how she could assess the urgency of my situation without having looked into it. It feels like decisions are based on gossip and weak power plays, rather than on the actual facts of the case.The most frustrating part of all was when they disputed my surgery the day before, and I couldn’t get a hold of my case manager, Paris, for three weeks. Despite this, I was told that she was an exemplary case manager—perhaps only in wasting my time and medical professionals. The lack of accountability and care shown by DXC is shameful.
As an injured worker and sole provider for my family I feel I should not have to personally chase payments from dxc. My employer made dxc pay me directly due to them not reimbursing my employer, this is where the nightmare started for me from missed payments to them paying my employer and not me honestly shocking. We as workers risk injury daily at work to then have to struggle and just worry about paying rent or day to day bills is appalling.
Terrible company. The engineers themselves I have no issues with, but the people that handle the tickets are some of the most complaining, inefficient people I have ever had the misfortune of dealing with in a professional setting. From missing key details that are clearly written in tickets, to complaining about wording and knee-jerking to certain terms and then rejecting tickets, subjecting customers to longer wait times, DXC never fails to make me say "Wow, I hate these guys" at least thrice a day. Do not deal with DXC, there will be far better options out there.
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DXC Technology is the world’s leading independent, end-to-end IT services and solutions company, helping clients harness the power of innovation to thrive on change.
