Review Time
I am an allied health professional who works within the workers compensation system. At the very time when people require understanding and support navigating an often painful and difficult experience, DXC seem to provide the complete opposite. I have had mutliple clients complain of delays in payment, constant changes in case managers and unanswered calls and requests. I have had to contact DXC Claims multiple times to advocate for my clients and can confirm their frustrations as completely valid. There is no customer service, competence and no understanding. It seems they have invested money in a very stylish looking website and nothing else. Steer clear of this company if you can. My next feedback will be direct to WorkSafe VIC and SIRA NSW.
If I could give zero stars, I would. One star is still way too many. I have been let down by my employer and DXC. It is my belief they have colluded with each other and purposely withheld information regarding my claim, including my original claim application and almost 3 months worth of Cert. of Capacity. A blatant breach of work cover law. DXC have acted in a completely unscrupulous and dishonest way. Their independent investigator was corrupt and sought only to smear my reputation and interviewed none of the relevant witnesses. DXC have blatantly called me a liar and are also accusing me of faking my injury even though I have many doctors reports including DXC’s own independent medical examiner confirming my injury. DXC has got to be the worst company in the universe to deal with. Expect no support or understanding from anyone at DXC. Be prepared to wait for many weeks or even months for them to complete any of the processes you may be entitled to. Also be prepared to be called a liar, faker, extortionist or defrauder. In particular, expect your sanity, mental health to suffer greatly.
Zero Stars.... If you are a company please do your staff a favour and avoid using DXC. They are absolutely hopeless. I have been trying to get assistance with a claim for over 6 months now and they refuse to work with anyone. I have had a number of complaints from GPs, Specialists, Staff members in regards to not being paid and having to chase money and people all the time. Its not up to the injured worker to have to pay for their own treatment and have to put up with extra stress and pressure as a result of DXC being negligent. In 6 months, I have had 2 phone calls with no allocated case manager. They have paid for no medical expences and DXC are making everyone involved in this claim life so much harder as a result because they cant do their jobs. Its not good enough and I stongly encourage everyone to please do yourself a favour and dont work with DXC as they are incompetent.
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