Name: dynastymattress.com
Telephone: 8002082713
Rating: 3.4

Woodruff F. Guest

Order Cancellation with No Explanation

I ordered a replacement cover for our 2-year-old mattress after breaking the zipper during a move. The company canceled my order without any explanation. I reached out via email but received no response, and my multiple calls over two days went unanswered. Their customer service is extremely poor and nearly non-existent.

Date of experience: Jan 21, 2026

ImTkN Guest

1 month ago

Unsatisfactory Customer Support

I ordered a replacement cover for our 2-year-old mattress. We broke the zipper while moving it into our new RV, and my order was canceled without any explanation. I reached out via email with no reply and attempted to call multiple times over two days. They do not answer the phone. Extremely poor or non-existent customer service.

Date of experience: Jan 16, 2026

Winnie L. Guest

1 year ago

The Best Sleep Experience

I've been using my mattress for about three months now, and it's truly been the best sleep of my life. No exaggeration. This mattress feels like sleeping on a cloud. I wake up feeling more refreshed than ever, which helps me tackle the day with increased energy.

Date of experience: Oct 15, 2024

Betsy Price Guest

1 year ago

Immediate Charge with No Follow-Up

I ordered a bedframe on May 24th for $2208, and my credit card was charged right away. The website stated that shipping typically takes 1-3 days but could extend to 1-2 weeks. Three weeks later, I received a second email response after numerous attempts to contact them. The first email indicated materials would arrive by June 1st with a shipping date in about 10 days. The second email, a few days later, stated the shipping date would be in October. I was offered a refund, but they remain unresponsive. They do not answer chat or phone inquiries at all, and emails are futile.

Date of experience: Jun 13, 2024

Salma Baker Guest

2 years ago

Transformative Adjustable Mattress

The adjustable mattress I purchased has completely changed my sleep experience. The customizable positions and massage feature are fantastic.

Date of experience: Jan 29, 2024

Charle Lewis Guest

4 years ago

Positive Experience with Queen Size Mattress

I bought a Queen size mattress and my experience was entirely positive. The website was user-friendly, helping me select the right firmness and size for my needs. The customer support via chat was also very helpful! My sleep has improved significantly, and I'm pleased I chose to purchase this mattress.