Review Time
Company does not get permission from grieving family to post data about your lost loved one. They include links to purchase candle lighting/tree planting in no way connected with the funeral home that we used. Is that how they make money on my grief?
I was able to send flowers in lieu of attending a family member’s funeral. I refused to attend due to tensions that arose between extended family members and didn’t want a fight to break out as well as prior commitments. So with this order I was able to be supportive to those who needed comforting without causing unneeded stress. I know the order made it on time as the funeral was live streamed. I even had a family member reach out and thank me for the beautiful arrangement.
Only reason for one star is because you can't give zero stars... website states they only get obits from funeral homes that send them or families that submit them. That's an outright lie. They have "bots" scouring the internet for obits to steal and then their AI rewrites them so they aren't copyrighting. This is all in an attempt to make money by fooling customers they have legitimately acquired the obit and selling products from their site. You're also supposed to be able to request the obit to be removed. They have refused since I've requested obits be removed on behalf of a grieving family. I have signed authorization by the next of kin to have their loved one's obituary removed from echovita. While they give an appearance to allow funeral directors remove obits for their families, they won't do it. I've emails stating they will not honor requests on behalf of the family... the family must contact them. Outrageous to expect families to have to deal with this while they are grieving. These folks are truly scum for taking advantage of someone's death.
I ordered flowers for a funeral several days in advance and on the day of the funeral I received a message indicating they couldn't deliver to the funeral home and could I give them a different address. This was totally unacceptable. Instead of getting a large arrangement delivered as planned, I had to contact a local florist about an hour before the funeral and all they could deliver was a plant. VERY disappointing. i will never deal with Echovita again.
They were unable to fulfill our order and the customer service representative rude in the phone. Told me they deal with local florists and there were none that delivered to the address in Howell and hood lucknfinding someone. We'll, the FIRST local florist I called said 'No problem' and took my order and it was beautiful. Will never go thru Echovita again!!
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