Review Time
I cannot emphasize enough how amazing their toys, seemless website, selection, freebies, customer service, and ease of buying are so amazing!! I will shop at this store forever!!! Love love love these toys. Great sale and discounts and they really treat u great too
Carmen from customer service was very fast to respond and efficient in taking care of what I needed! My product was defective and she ordered me a replacement right away to solve the problem. I can't say enough about how easy the process was and how relieved I am to have everything taken care so quickly. Best customer service I have ever had!
They did not send me an item I paid for, and refused to answer the phone or allow me to leave a message. We’ve been going back in forth for days as they have not processed my refund, and it’s been more than 10 business days. Still no refund has hit my bank account.Update: still no refund or the missing item.Original order 4/16/23Today: 4/30/23Last update: 5/1/23No refund, I contacted my bank just to find out Eden Fantasies is not processed a refund at all. The customer service will try and lie until you just give up. Thankfully I have documented everything. The company did not give me my (partial) refund of 12.99 for an item I did not purchase, yet was charged for. To top it all off, the company keeps calling me, not leaving voicemails, and emailing to update or delete my review. I don’t know why they would think they would get a good update when they continuously lie to me, and hold my money hostage.
Eden has wonderful products and even better customer support!!! The only time we have ever had an issue and had to get a refund for an unopened item, the staff was so wonderful and accommodating!!! We absolutely love the quality of the peoducts and servies!!!
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Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.See more
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