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edfenergy.com

edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%
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Review Time

Isobel
Kate from Team T was a breath of fresh…

Kate from Team T was a breath of fresh air to talk to after I had two previous very poor call centre replies. She listened sympathetically, responded quickly and resolved the problems discussed with care and close attention to all the details and it was a huge relief and pleasure to talk with her…

5
Date of experience: Nov 19, 2025
Lilian Budge
My experience with EDF

Claire, the advisor was so helpful and was able to sort my problem out.

5
Date of experience: Nov 19, 2025
Nicholas
The help I got was very good

The help I got was very good fax Lea

5
Date of experience: Nov 19, 2025
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Harry
Everything has been fine until I…

Everything has been fine until I pointed out that my gas smart meter wasn’t sending them readings. An engineer was supposedly sent out - never saw him. Wasn’t picked up on my home CCTV either. Now they’re refusing to do anything about it. A shame really. They were good up until now. Lying to customers isn’t a good look. Just got sent a deadlock letter and basically told I didn’t matter to them. Good app though.

1
Date of experience: Nov 19, 2025
Maya
Answered my queries well

Answered my queries well. Iam awaiting a message from EDF to set up my sunday saver as soon as possible.

5
Date of experience: Nov 19, 2025
Rebecca
The lady I spoke to was friendly

The lady I spoke to was friendly, polite and extremely helpful with what I needed.This is our 1st time with EDF and I hope this continues

5
Date of experience: Nov 19, 2025
S Pounder
can't log in ,one message telling me…

can't log in ,one message telling me been accepted then another saying not accepted.

1
Date of experience: Nov 19, 2025
Paul
Good professional advice

5
Date of experience: Nov 19, 2025
SUSAN COOKE
The answer was exactly what I needed to…

The answer was exactly what I needed to know and clearly worded.

5
Date of experience: Nov 19, 2025
David
A quick and easy remedy

I complained that my direct debit had become much greater than the cost of the electricity I used, and Hayley at EDF dealt with the matter swiftly and pragmatically by asking me to come up with a new debit figure, which was then accepted.

5
Date of experience: Nov 19, 2025
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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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