edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Elizabeth Quinn
Princehe was absolutely Prince Charming very helpful and caring a lovely man bless him thank u

Prince. Cruz ( is he royal bless him)Was so lovely and helpful Thankbu and thank you all for good service I am very happy with EDF 🌈

5
Date of experience: Nov 19, 2025
Amanda Mills
A really helpful customer service man

A really helpful customer service man. Resolved my querie really quickly

5
Date of experience: Nov 19, 2025
Roger
Solid professional

Solid professional, advice was provided.

5
Date of experience: Nov 19, 2025
Debbie Chick
I had accidentally administered the…

I had accidentally administered the wrong meter reading and I was unable to correct it over the weekend I rang immediately on Monday morning I was concerned about it as wasn’t sure how it would be dealt withBut my mistake was rectified within a few minutes by Marc who was so efficient and understanding thank you

5
Date of experience: Nov 19, 2025
Miriana Balsamo
The operator was very good and answered…

The operator was very good and answered all my queries promptly

5
Date of experience: Nov 19, 2025
Chris Webster
Very happy with the service

Very happy with the service, efficient and friendly

5
Date of experience: Nov 19, 2025
Tufail
Amazing Support from Paul & John

Amazing Support from Paul & John – Truly AppreciatedI wanted to say a huge thank you to Paul and John for their outstanding help. Before speaking with them, I spoke to another staff member who was completely dismissive. He insisted my bill was correct and claimed I’d used 6000 kWh in 9 months, even though the company had my actual meter readings for the last 6 months showing only 236 kWh. It just didn’t add up, but he wasn’t willing to listen.When I called back, I was lucky to get Paul. He was understanding, patient, and went through everything with me step by step. With the help of John as well, they managed to get the issue sorted. I ended up with £600 in credit, my monthly direct debit was reset, and I was even compensated for all the inconvenience.It really shows how much of a difference experience and good customer service can make.It’s a shame the first staff member was so confident I’d used £4,000 worth of gas, even after I explained the readings and that I’ve been in a semi-detached house for 15 years — I know what my usage should look like. Anyone working in this role should have a basic understanding of typical household usage, but he wasn’t having any of it.Thank you again, Paul and John. Your help was genuinely appreciated.

5
Date of experience: Nov 19, 2025
Bev ronan
Polite, quick to answer and gave me direction

Quick to answer. Polite. Although thecproblem couldcnot be resolved therecand then, there were suggestions made for the long term.

5
Date of experience: Nov 19, 2025
Mr RAY  MOLLOY
A knowledgeable young lady

5
Date of experience: Nov 19, 2025
robert friedrich
Stephen was really helpful

Stephen was really helpful , he listened to me and sorted my problems out , signing me up with a new tariff, including my EV rate

5
Date of experience: Nov 19, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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