Name: edfenergy.com
Telephone: 000000000
Rating: 4.8

Brian Guest

Friendly help with moving energy to new house

I spoke to Stephen P about moving house and he was very knowledgeable and helpful. I appreciated his friendly approach during the process.

Date of experience: Nov 18, 2025

Janet Guest

3 months ago

No one is perfect

No one is perfect, so keep up the good work.The problem I have is brought to the attention of the direct debt team EVERY TIME you have a review of my payments. Now is the time EDF to stop telling me how to pay my bills, I truly believe I get notification of change in direct debit payments.

Date of experience: Nov 18, 2025

Alan Fretwell Guest

3 months ago

Marie 18C

Marie has persevered despite my many problems and always promptly and sympathetically .Marie 18C is the reference

Date of experience: Nov 18, 2025

Michele Chapman Guest

3 months ago

Juile was a great agent

Juile was a great agent helped me so much as my dad just died i didn't know what to do sorted my query

Date of experience: Nov 18, 2025

Tim Guest

3 months ago

thanks for helping very efficiently

Date of experience: Nov 18, 2025

Caroline Pullen Guest

3 months ago

Complaint resolution

I've been feeling frustrated about my EDF smart meter experience but I would like to thank Caitlin (Team 8E) for her tenacity with my complaint. It's been really helpful to have one person get things resolved.

Date of experience: Nov 18, 2025

E Fratz Guest

3 months ago

Useless

Incompetent, to put it politely. Customer service is a joke. They fail to issue correct bills and they blame customers. They cannot even keep the correct records of customers ' meter types and personal details! EDF just falling apart.

Date of experience: Nov 18, 2025

Mary Guest

3 months ago

Scott was really helpful when I rang…

Scott was really helpful when I rang EDF. I'd received an email saying they were reducing my monthly direct debit by about £24, which seemed ridiculous as it was November and I was obviously going to use more electricity during the winter. I asked to keep my payment at the higher rate, which Scott immediately agreed to. He was very efficient, polite and spoke clearly. I'm elderly and use hearing aids, and I normally dread phoning large companies. Thank you Scott!