Name: edfenergy.com
Telephone: 000000000
Rating: 4.8

William Howat Guest

Good advice from Damien!

Damien gave me the advice I had been trying to get from my previous supplier for months on the best way to set up my PV system. I followed his advice and with a new supplier have optimised its use for the foreseeable future. The only downside was to find that my old supplier offers a tariff that would be better than EDF. I will stick with EDF until I have built some data on how the new system works and because I know Damien is there to advise. I hope EDF changes its tariff offer before my next review - probably 6 months.

Date of experience: Nov 18, 2025

SUSAN Guest

3 months ago

Very good customer service

I called up with a query regarding my online application. I wanted to do it online as doing it through Defence Discount I could claim £50 gift card. Stephen was really helpful and although he couldn’t see any issue online he offered to set my tariff up for me and credit my account with £50. He was very patient with me as I didn’t have the information I needed to hand and never rushed me. He was really polite making sure I understood everything before moving on. It made the whole experience more pleasant and a great start to my time with EDF.

Date of experience: Nov 18, 2025

Mr James Agyei Guest

3 months ago

The customer agent was very professional

Date of experience: Nov 17, 2025

James Guest

3 months ago

Small business team took literally months & still failed to organise replacement smartmeter

I exchanged emails with Mark in the small business team across a period of months. Smartmeter confirmed as not sending signals (broken) by Mark/EDF 15/05/25.27/05/25, Mark confirmed that a replacement had been requested via the 'appointments team'.I followed up with every week or two. I got responses but no progress whatsoever all the way up till at least 08/09/25, when I stopped wasting my time with Mark. He was polite throughout but failed to progress things, or to give a defined timeframe, despite my repeated requests. On multiple occasions I sent more than one query to him and received a response to only one.The tariff expired during this time and I transitioned to a residential tariff (also took ages). I was then dealing with the residential team, who were able to progress things, with a smartmeter replacement finally occurring on 03/11/25. I had to email them to get confirmation of what work had been carried out, tho they were helpful in their response.Mysteriously, the broken smart meter seemed to closely follow a visit by Morrisons Data Service, who act on behalf of EDF (some kind of auditing). I don't think I ever got a response on what they were actually doing there (I did ask).In summary, it took about half a year from first point of contact to get an issue resolved, despite repeated prompts throughout. The residential team, by contrast, did ok. I also appreciate the option to email; highly convenient for those with full time jobs (and should be for provider too).