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edfenergy.com

edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%
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Filtered Reviews

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Review Time

julia cowley
Great customer service by Ross

Great customer service by Ross. Worked out my bill over the phone which allowed me to pay there and then.

5
Date of experience: Nov 13, 2025
CAROLINE HOLSTEIN
Was very helpful and explained things…

Was very helpful and explained things with me

5
Date of experience: Nov 12, 2025
Anne Kidd
Friendly helpful advisor Benjamin

Friendly helpful advisor Benjamin

5
Date of experience: Nov 11, 2025
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Mr Fagan
EDF refund

Gian dealt with my request for a refund from my account. I was promised my refund within 10 days, which was promptly received. Very happy!!!

5
Date of experience: Nov 11, 2025
Catherine Catherine
Very pleased with the helpful response…

Very pleased with the helpful response to my enquiry from Kwazi. It was quickly acknowledged and resolved to my satisfaction

5
Date of experience: Nov 10, 2025
Dear Mrs Davies
Maxwell can talk and not mumming threw…

Maxwell can talk and not mumming threw a conversationHe is there to help in anyway he can.Huge Thankyou

5
Date of experience: Nov 10, 2025
Augustin Sahoguteta
Hi gloria,

Hi Gloria,I am very really appreciate for your Excellent Support.Many Tanks Augustin Sahoguteta

5
Date of experience: Nov 07, 2025
Rose
Good customer service …

Didn’t have long to wait before my call was answered. Spoke to a gentleman called Mark. Very helpful and explained everything I needed to know. He was very clear and easy to understand. Thank you for your help and re-assurance.

5
Date of experience: Nov 07, 2025
ArbenLleshi
Closing my EDF account by mistake

I spoke with your staff explaining that someone has used my detailed and has closed my EDF account.I have informed EDF by email aswell but I have not received any answer.I am not leaving from previous address despite EDF has move me out wrong.

5
Date of experience: Nov 07, 2025
Zainab
Stephen has been such a help and…

Stephen has been such a help and explained everything about go electric for my electric car. He didn't pass me on or put me on hold for long. Great customer service.

5
Date of experience: Nov 07, 2025
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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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