Review Time
Following two unsuccessful attempts via email and WhatsApp to get an answer to my query I telephoned EDF today. Mark from 8E team couldn't have been more helpful. He looked into alternatives to choose a better energy tariff, worked out prices and compared them with previous bills. He explained the working of the new smart meter, the off peak correct times that I was unsure of and sent it all through on WhatsApp. I have changed tariffs today and now have a set budget to work with to cover the bills each month. A productive phone call all round.
Call was answered quickly, less than 5 minutes. Call handler introduced herself , Julie, and went through my security checks. Set up my direct debit. Have an issue with my in home display, Julie went through some things to try to fix it. Julie called me back with an update. Very knowledgeable and friendly.
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