Review Time
I phoned to inform EDF engineer needed to call me beforehand, so I could enter his van registration into our White List allowed onto the estate - we have fly parkers fined through automatic number plate recognition otherwise. Oddly EDF had no means of contacting the engineer, as he was on route to me?
Complaint:638158Warning to anyone not to use this company.Don't say you wern't warned.After sending them every bit of evidence including business rates and a solicitors letter headed paper as proof.. I have been asked 6 times by different people for essentialy the same thing. The so called complaint handler does nothing but pass on information like a robot [ am convinced it is a bot ] from a cheap callcenter EDF outsourced to to save millions and at the same time make life difficult for us, the customers. Almost 3 months later, they have me hostage on deemed rates and cannot do the simplist of tasks.This is why the energy ombudsman was put in place, companies have a timeframe and should complete changes in a given time. Usualy 10 days or 4 weeks max.Did I mention they tried to diconnect AFTER they had my info. Tried to get me to pay some one eleses bill and used threats. Disgusting .Still to this day not fixed. I could send them a DNA swab, a blood sample and promise to take my first born as a deposit and I promise you it would not matter. YOU CANNOT FIX INCOMPETANCE.
I was notified by email from EDF that my monthly payments would be increasing by a fair amount in December but when I checked my account I noticed I was in credit by a few hundred pounds. I contacted EDF to query this and received a reply from Alex who reviewed my account and acknowledged that my payments should not be increased. This is the second time that Alex has helped me with an issue and was most helpful in both cases.
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