Review Time
Terrible company. Studio pay switched to Frazersplus and the interest rate is ridiculous. The site doesn’t give you your proper balance and puts you on a payment plan that you don’t ask for and the balance goes double on what you buy. I would never buy from Studio again. I just want to pay off my proper balance so I can avoid these ridiculous interest fees. But can’t even find my balance on the ridiculously hard to use app. Buyers beware when sighing up to Fraser plus a credit card would be cheaper in interest.
The service took over my account and imposed excessively high interest rates. When I tried to make extra payments, they claimed it wouldn’t change the interest rate. I never agreed to any contract with them, and previously, paying more was beneficial. However, they stopped allowing extra payments and reduced my credit limit. Now, I’m only paying the new limit minus the reduction, which reflects what I owed. If they have an issue with this, I’m prepared to take legal action. That's all there is to say.
The new service took over my account and imposes exorbitant interest rates. When I tried to pay extra, they claimed it wouldn’t change the interest rate. Excuse me, I never signed a contract with them—previously, paying more was beneficial. Now, they've stopped allowing extra payments and lowered my credit limit. All they are getting from me is my new limit minus the reduction, which reflects what I owed before. If they have a problem with this, I’ll see them in court. Enough said.
I was a long-time customer without issues until they switched to the new service, which has a 50% interest rate. It’s hard to pay off the balance fully. I just called to settle a small balance but ended up paying more than necessary to close my account. They seem to be taking advantage of loyal customers—avoid this service and any associated companies.
How did this terrible company obtain a license to operate? Why did the previous service close and transfer our accounts to this incompetent entity? I've sent around 20 emails and only dealt with automated responses. Even when speaking to a human, it feels robotic, and they don’t cater to your needs. I had an account with the previous service for years without issues, but since the transition, problems have been constant. They should really pay attention to their feedback. This company needs to be shut down.
The previous service closed without notice and transferred my account to the new one. I’ve never had issues before, but now I’m being told I owe over £500 with projected interest. They switched me to a 36-month plan without my consent. I made a payment, but it was recorded incorrectly. Their customer service is non-existent; the online bot just repeats the same options. No responses to emails, and I can’t get a clear statement. I’m considering going to the Ombudsman because this is unacceptable.
This is a scam. It feels like robbery, and it’s shocking that no one is stopping this company from taking money from people. They advertised the ability to pay in installments without interest. I bought products and then found out they put me on a 36-month plan without my consent, leading to significant interest charges. After numerous attempts to contact them, they insisted I owe extra interest for a plan I never agreed to. It’s deceitful and feels like theft. Beware and avoid them.
What is happening? I never had any problems with the previous service after using it for over 10 years and always paying in full. Now, I’m being charged interest by the new service? I’ve settled my balance completely, so why am I facing these charges? It’s very stressful.
The merchants known as Fraser Plus are appalling. I had a balance with the previous service and paid it off just before the takeover. Months later, I found a balance I didn’t expect and asked why. Their response time was excessively long, and they claimed I entered an interest-bearing plan without my knowledge. I lodged a complaint, stating it wasn’t clear I was entered into such a plan. They threatened me with credit issues if I didn’t pay up. I’m ready to escalate this to the Financial Ombudsman and will keep everyone updated.
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