edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Evelyne
Very quick response from email

On Sunday 23rd November I wrote an email to the EDF customers' services.On Tuesday 25th November I received a response from Brandon of team 20A.The issue I had was resolved.Great customers' service, thank you!

5
Date of experience: Nov 25, 2025
Sarah
Dealt with my issue quickly and politely

5
Date of experience: Nov 25, 2025
J. Nicol
Angel is very helpful

5
Date of experience: Nov 25, 2025
William
Friendly and helpful approach of Emma…

Friendly and helpful approach of Emma (Team B) who answered all my queries and ensured that I understood and was satisfied with the responses given. Completely satisfied with the experience.

5
Date of experience: Nov 25, 2025
Miss Oconnor
Excellent service

Excellent service Rob the call handler was extremely helpful

5
Date of experience: Nov 25, 2025
Karin
She was very helpful despite the…

She was very helpful despite the engineer not turning up to fit my smart meters or informing me untill my appointment slot was done with a message 3 hours later which is not good enough.

4
Date of experience: Nov 25, 2025
john platts
Charles was very help full and sorted…

Charles was very help full and sorted out my query. A very pleasant and polite young man.

5
Date of experience: Nov 25, 2025
swindon user
Natalie was amazing great knowledge and…

Natalie was amazing great knowledge and very professional

5
Date of experience: Nov 25, 2025
Lisa Hennessy
Louise was extremely polite and helped…

Louise was extremely polite and helped me with my query fantastic support

5
Date of experience: Nov 25, 2025
good service

good service

5
Date of experience: Nov 25, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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