Review Time
I called EDF today and spoke to Al from Team 20B well Al was amazing so helpful professional, he explained everything full detail and nothing was to much trouble Al went above and beyond, so a massive thank you to him, without his knowledge, I would never know what I do now... EDF you are lucky to have Al working for you
Amber was fantastic at sorting my issue out when switching to EDF. Nothing was to much for her and worked until she completed the issue with my opening meter read. She kept me informed throughout the process. I highly recommend the customer service I received
My experience with EDF was 'problematic' taking over 3 years to resolve. Eventually I came across Terence (Team U) who instantly understood the problem and actually took steps to get it solved. He escalated the situation through his line management, kept me updated and would not let it drop until, finally, I had a new meter and accurate bills. I am no longer in fear of turning the heat on !Of EDF the jury is still out, to allow a situation to carry on, apparently without supervision, for so long is poor but .. Terence (Team U) is now my hero and a credit to whoever had the sense to employ him.
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