edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Stephen
Made the change I requested very…

Made the change I requested very promptly.

5
Date of experience: Nov 25, 2025
Lynne
Dara was fast to reply

Dara was fast to reply , friendly and very efficient dealing with my enquiry.

5
Date of experience: Nov 25, 2025
Khuram
I called EDF regarding my monthl

I called EDF on 25/11/2025 regarding my monthly bills, I was speaking to Tinuade, she was very tentative and understanding, Tinuade was very well spoken and had empathy in her voice when I told her about my situation, Tinuade listened to my concerns and advised me of what I can do, I kinda of got lost in conversation and told Tinuade why I was so stressed, Tinuade patiently listened to me and told me how she can help. Tinuade helped me in my situation, I was filled with joy thanks to Tinuade not only did she help me she listened to what I had to say. I was very satisfied at the end of the call, I will be paying of my account with Scottish power and moving over to EDF energy due to great customer service from Tinuade. Thank you Tinuade and God bless you. From a very happy customer Khuram

5
Date of experience: Nov 25, 2025
Sandra
Very helpful and timely service.

Very helpful and timely service.

5
Date of experience: Nov 25, 2025
Paul Scott
I was put at ease and able to complete…

I was put at ease and able to complete the task I had asked for. Having just lost my Husband knowing there are People to help.Thank you.

5
Date of experience: Nov 25, 2025
Mrs       Richards
Geneva was very helpful and patient…

Geneva was very helpful and patient when I didn’t hear her the first time! Although she wasn’t sure of the answer to my question she explained she was putting me on hold and very soon came back with the answer. Very pleasant and a pleasure to deal with

5
Date of experience: Nov 25, 2025
Lynne Deakin
I gave 5 starts to Jeff from EDF …

I gave 5 starts to Jeff from EDF 16d for being an outstanding person who was kind considerate and Dealt with my problems efficiently he is an outstanding member of team and asset to EDF

5
Date of experience: Nov 25, 2025
Barry
Joanne was extremely friendly and helpful

Joanne was extremely friendly, helpful and competent.It was a pleasure to talk with her and to find that she handled my scheduling query swiftly, thoroughly and with complete confidence.

5
Date of experience: Nov 25, 2025
Emma
Whatsapp Tariff Update

When I couldn't update one of my tariffs online, I sent a whatsapp to EDFs Customer Services to see if they could move me to a new tariff for my export energy. While the wait for an initial reply was a few hours, Uduak Team 4E replied and resolved my query within 2 messages. I have had confirmation of my tariff within 24 hours as well.

5
Date of experience: Nov 25, 2025
Olusina  Olubowale
Kay 18F spent time with me and answered…

Kay 18F spent time with me and answered by questions in professional manner

5
Date of experience: Nov 25, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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