Name: edfenergy.com
Telephone: 000000000
Rating: 4.8

customer Guest

I spoke to a very helpful…

I spoke to a very helpful representative, a mr Paul Dan Mojica of EDF who sort out my query very efficiently and in a very polite manner. I WOULD HIGHLY RATE HIS SERVICES.Marion Earley

Date of experience: Nov 25, 2025

Alfredo Guest

3 months ago

You are reliable and transparent…

You are reliable and transparent company i was very satisfied with the services provided and i would definitely use you again in the futureBest regardsAlfredo Dumitrescu

Date of experience: Nov 25, 2025

John Guest

3 months ago

Very helpful

Friendly, sent exactly what was required and did so quickly.

Date of experience: Nov 25, 2025

Samma Tasneem Guest

3 months ago

She listens and understands the problem.

Date of experience: Nov 25, 2025

Christine Guest

3 months ago

One of many satisfied customers

Spoke to a lovely lady Natasha & I found her very helpful so she explained what I had telephoned EDF for & I could understand her she spoke very well she must be asset to the company regards Christine wiles

Date of experience: Nov 25, 2025

Diana Guest

3 months ago

I was treated with courtesy

I was treated with courtesy and understanding by your agent, Sophie Michael. She kindly helped me renew my contract and offered me a more favorable deal. Thank you.

Date of experience: Nov 25, 2025

Kay Guest

3 months ago

I spoke with Adam he was very helpful and informative.

I spoke with Adam he was very helpful and informative

Date of experience: Nov 25, 2025

John Grimshaw Guest

3 months ago

prompt and efficient response to…

prompt and efficient response to correspondence

Date of experience: Nov 25, 2025

Lisa Guest

3 months ago

Jendel was absolutely brilliant and so…

Jendel was absolutely brilliant and so efficient when helping me with my enquiry. This young lady was really lovely and nothing was too much trouble. When she asked if there was anything else she could help with, you could tell she actually meant it. thank you :)

Date of experience: Nov 25, 2025

Marie Meronym WobblyWanderer Guest

3 months ago

A human being to resolve problems.

I've been an EDF customer for years, their rates are always competitive though not always cheapest.EDF customer service is excellent, as an autistic customer I can struggle to describe problems but EDF staff like Julius allow me time to think and respond, clarify things I'm unsure of and send a summary of everything discussed during the call. Other EDF staff referred me to other organisations that can help when I discussed financial issues, and froze/waived payments for 3 months so I could access some help. Today Julius helped me select a tariff and set up a direct debit over the phone because I struggle with tasks like that online, too much switching back and forth looking up information and comparing things. Julius was patient, explained things clearly and emailed the contract info rather than reading it to me, my memory only stores what it sees. He also changed my smart meter to update more frequently so I don't have to read the meter outside any more.I'm consistently able to talk to a human being who listens and responds, without web forms or AI bots and to me, that's worth paying extra for. I like the fixed rate tariffs as they make it easier to budget, 12 and 24 month options at the time of this review with a standard variable option that has much higher standing charges.