Review Time
Jendel was absolutely brilliant and so efficient when helping me with my enquiry. This young lady was really lovely and nothing was too much trouble. When she asked if there was anything else she could help with, you could tell she actually meant it. thank you :)
Received a bill for our communal lighting (4KW hrs/month) indicating an outstanding balance of more than £500, because EDF changed the direct debit at one point to £1/month. Have been trying to find out who authorized this, per the Direct Debit Guarantee. The communal account was in the name of an individual flat owner and they asked I send a formal letter ensuring it is in then name of the Management Company registered at Companies House. Received a return email 17 September 2025 assuring me this had been updated. Called back in mid-November to bet sent through the entire go-round again, with them claiming they had no communication on the account. And that includes a further phone call I made to them just last week! I appreciate data protection issues, but this is ridiculous. If a customer service rep promises you their records have been updated, it should have been updated.
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