Review Time
I spoke to an agent yesterday at 4-10 pm regarding an incorrect bill outstanding from a year ago and a letter received saying a default was to be added to credit file. Initially she was helpful until i asked her to explain the bill , she insisted it was right but couldn’t explain what 168 was for - I said I really wanted to understand the charges - she said it was right but didn’t understand it herself ? She asked me to hold in a harsh tone as she would query it - I held for 50 minutes and then the call was ended as the lines closed at 5 pm - I was left frustrated and annoyed- -I began again today to explain the situation to Lucy Jones who was helpful and professional throughout- she listened and then gave me explanations- she left me on hold for a short period then offered to return my call.She kept her word and came bk to me with the explanation I understood and the amount owed was a third of the original amount - Lucy gave me the impression she wanted to help and didn’t mind retrieving the information needed to put this situation right- my very negative experience had been overturned with Lucy’s attention into a positive one, she demonstrated excellent customer service .
Complaint Reference: 588681Account Number: A-A1EF9974I have been dealing with EDF Business for almost 3 months now regarding an ongoing meter issue which is causing me to be billed far more than the energy I am actually using. Despite raising a formal complaint all I keep receiving are automated replies stating “the metering team will be in touch” yet nobody ever contacts me or provides any real update or resolution.I have chased multiple times and the response is always the same, with no progress, no communication, and no support. For a business customer, this level of service is completely unacceptable. I am left overpaying for energy while EDF continue to ignore the problem.At this point I strongly advise others to avoid EDF Business where possible. I will now be escalating this matter further with the energy ombudsman, as EDF have made no genuine effort to resolve or even properly address the issue.Very disappointing experience.
Amanda Morgan did a wonderful job for EDF after an upsetting experience with Lewis, who could not find the right account and refused to apologise or to accept what I told him. She solved the problem, ordered a restart of the smart meter and set up a refund, then confirmed it by email.EON's reputation restored!
Excellent customer service.I had to change the FIT metre for our solar panels and EDF provide invaluable guidance and once my installer had made the swap EDF updated my account very promptly (within a couple of hours of me informing them).Throughout the process I found EDF very helpful
I am Over 15 years EDF customer. I have to recommend the company for their value of the customers. EDF do have some minor error, but in all they really lessoning the customers, and they will match and meet the points to make the customers happy and keep contract actieve.
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We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
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