Name: edfenergy.com
Telephone: 000000000
Rating: 4.8

Mr Brian Hopkins & Mrs S Hopkins Guest

3 months ago

Changing my DD back to its original

Very helpful listened to my request and sorted things out to my satisfaction, thanks

Date of experience: Nov 21, 2025

richard Guest

3 months ago

Clear and efficient interaction with EDF

I outlined my question - why my monthly direct debit was increasing by 20% - and received a clear statement as to why this had happened, as well as a commitment that the increase would not be implemented.

Date of experience: Nov 21, 2025

Stephanie Guest

3 months ago

Call answered really quickly ,friendly…

Call answered really quickly ,friendly helpful lady angela team c3 An appointment made for replacement meter and added bonus is only have to wait few days for the engineer to come and do the job .

Date of experience: Nov 21, 2025

Richard Bowen Guest

3 months ago

Ross was very helpful in returning my…

Ross was very helpful in returning my excess payments.He did point out that maybe I should consider a tariff change and Iam going online to look at my options.Good service

Date of experience: Nov 21, 2025

Expectant customer Guest

3 months ago

EDF customer support - Megan

Megan was very friendly and efficient and helped me achieve what I was after. Only complaint (and this was not Megan's fault) is that it took over 12 minutes for my call to be answered!

Date of experience: Nov 21, 2025

Tim Saunders Guest

3 months ago

Hopefully will get an engineer booked…

Hopefully will get an engineer booked in so I can read my gas meter

Date of experience: Nov 21, 2025

Mayura Kotecha Guest

3 months ago

Well done EDF

Im very happy with EDF energy. When I rang i spoke to a nice lady. I had made a mistake in sending Meter readings. This very nice lady was so good she helped me. Very politely she gave me all the information I needed to amend my account details. Thank you for your help. I really appreciate.

Date of experience: Nov 21, 2025

Andy Guest

3 months ago

Paul was super helpful

Paul was super helpful, really wanted to help me with a difficult issue - can’t thank him enough.

Date of experience: Nov 21, 2025

A. Guest

3 months ago

Gugulethu understood the billing error…

Gugulethu understood the billing error on my account and marked the account immediately. I was advised to send a bank statement to verify that my bill had been paid, he was very reassuring, helpful and knowledgeable, thank you.