edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Pamela
Cris he was amazing

Cris he was amazing

5
Date of experience: Nov 21, 2025
Unauthorised change of supplier

Query dealt with very easilyColin was very helpful

5
Date of experience: Nov 21, 2025
doreen edgar
What I required and aske for was quick…

What I required and aske for was quick and efficient, the person understood.

5
Date of experience: Nov 21, 2025
THOMAS ANDERSON
Big up Chris at EDF!!

I just got off a call with Chris and I will happily tell anybody who asks that he's great. He made quite a complicated process very easy for me, and was able to help me understand my situation well, in a short period of time. Legitimately, my life was made much easier by this man, he represents EDF very well, and has a great phone manner, I even had a bit of fun, which is rare on a call like this. Seriously, promote him.

5
Date of experience: Nov 21, 2025
Miss cathryn hutchinson
Sharon (Team 3C) is a super star

Sharon (Team 3C) is a super star, she sorted out my new account and payment up to date. The experience was very efficient and has restored my faith in customer service. Thank you from a happy customer 😌

5
Date of experience: Nov 21, 2025
Laura
Very helpful and reassuring

Very helpful and reassuring. Offered all the support that was possible with the issue and extremely friendly

5
Date of experience: Nov 21, 2025
James
Rep helped me.resolve my issue without…

Rep helped me.resolve my issue without any delays

5
Date of experience: Nov 21, 2025
Russell Burdett deakin
Polite staff but unreliable smart meter

Polite staff but unreliable smart meter

3
Date of experience: Nov 21, 2025
Excellent customer service

Excellent customer service, polite, knowledgeable and friendly. Extremely helpful.Val Jones

5
Date of experience: Nov 21, 2025
Lucie was great, but the rest of EDF are awful

Lucie was great and the only helpful person ive spoken to from EDF while she is 5 stars the rest are lacking and having had to take a complaint to the ombudsman to settle over charging and mismanagement of the direct debit account can only guve EDF 1 star because its the lowest

1
Date of experience: Nov 21, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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