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edfenergy.com

edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%
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Review Time

mel
Happy with edf

Advice given by Paul was very helpful and reassuring. He took the time to listen to my query and resolved it very quickly and efficiently. Paul from EDF was very polite, friendly and knowledgeable.

5
Date of experience: Nov 21, 2025
tara jones
Take a bow Marie 18C..

I have been back and forth with EDF with misinformation however Marie 18C sorted my problem in less than an hour. Despite my panicking she was reassuring and calming and said numerous times she will help me and get my new property connected and that’s exactly what she did.

5
Date of experience: Nov 21, 2025
henry herald
Very help refund

Very helpful

5
Date of experience: Nov 21, 2025
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Simon Gordon
Feedback

I had to hold for a while on the phone. Then I had to call a second time to get an answer. Eventually I had a very satisfactory call and agreed a schedule for settling the accrued debit.

3
Date of experience: Nov 21, 2025
Chris
New to EDF.

Scott was really helpful,went through all the options available.

5
Date of experience: Nov 21, 2025
Noureddine Akhal
Hello all

Hello all, today I had a request regarding a credit in my account to get a refund, I emailed the EDF team this morning after few minutes I received a response email from Milly, honestly I been treated with high professionalism honesty and kindness this treatment makes me so comfortable, thank you edf team and thank you Milly. All the best all

5
Date of experience: Nov 21, 2025
MrsElizabethEvans
As I’m unable to have a smart meter at…

As I’m unable to have a smart meter at my house (because of poor mobile coverage) I greatly appreciate being contacted each month by Tomide, & enabled to email my meter reading.Having been a British Gas customer for many years, I’m impressed that a large organization like this is able to facilitate this individual contact & am grateful to Tomide for enabling this to happen each month.

5
Date of experience: Nov 21, 2025
Mrs Irene Mansfield
Heating assistance

Very helpful with my query. Bethany Answered my questions without hesitation

5
Date of experience: Nov 21, 2025
Helen Lodge
I spoke to a lovely woman

I spoke to a lovely woman, she was polite. She explained everything to me. She solved my query. 10/10

5
Date of experience: Nov 21, 2025
Lisa F
Allison was so helpful

Allison was so helpful, professional and reassured me that the issue on my account was an error, and would be resolved. Thank you very much

5
Date of experience: Nov 21, 2025
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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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