electronicempire.co.uk

4.2
4.2 Based on 41 reviews

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Average Rating

4.2

/
5

41 Reviews

5 Star
80%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
20%

All Reviews

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Review Time

Edward Stanley
I initially felt suspicious considering the advertised cheap price. However I placed an order for a

I initially felt suspicious considering the advertised cheap price. However I placed an order for a microwave over the phone on late Wednesday,, and was told it would be delivered on Friday. Sure enough at midday on Friday it arrived, extremely well packaged. Removing the teams of bubble wrap took an age to find a sealed brand new boxed microwave.
I can’t express how happy I am with my purchase and all my fears of being scammed are completely been misjudged. It’s been a faultless transaction with this company. Top marks!!

5
Date of experience: Feb 06, 2026
Edward Stanley
I made a wrong judgement

I initially felt suspicious considering the advertised cheap price. However I placed an order for a microwave over the phone on late Wednesday,, and was told it would be delivered on Friday. Sure enough at midday on Friday it arrived, extremely well packaged. Removing the teams of bubble wrap took an age to find a sealed brand new boxed microwave.I can’t express how happy I am with my purchase and all my fears of being scammed are completely been misjudged. It’s been a faultless transaction with this company. Top marks!!

5
Date of experience: Feb 06, 2026
Consumer
Misleading delivery times and refund policy

Misleading delivery times on website. I believe this is their business model to make profit on cancelled items. They hide a £30 cancellation in the T&C’s which covers them if they break their delivery promise of 3 working days. This is probably intentional and they still get profit either way. Delivery company they use is useless as well, never heard of them and probably in it together

1
Date of experience: Dec 30, 2025
Alan Hume
Very Good Value

I read all the reviews on here after I placed an order with this company. I was expecting trouble but the samsung soundbar I ordered on Boxing Day was delivered to Scotland by Parcelforce on the 30th. Well wrapped, no faults or damage at a price lower than anywhere I’d seen. I’m very pleased with my item. Thanks for such good services.

5
Date of experience: Dec 26, 2025
Pete
Cheaper on Amazon from same company

Cheaper on Amazon from same company. This company well what can we say. Surely don’t treat customers fairly not ordered from these as I caught the con prior but thought be good practice to share to make you aware.They charge a low price on Amazon.Slightly higher in store purchases Buy from them direct they charge even more!Unbelievable

1
Date of experience: Dec 21, 2025
Kevin donnellon
Easiest purchase ever

I ordered a samsung q990f from premier av centre on the 30/10/25 and got a notification from royal mail on 01//11/25 informing me they would be delivering that day. After using it for week and after some tweeking I have to say it is one the the best buys I've ever made further more the buying experience with premier av centre could not have been better and I cannot recommend them highly enough.

5
Date of experience: Oct 30, 2025
Ibrahim Pervez
AN INCREDIBLE BARGAIN CANT BEAT IT

oh my oh my what a good price for my tv i purchased a 85 inch samsung amazing service cheap price and an absolute bargain the members of them team were good and helped me choose and gave me a cheeky discount

5
Date of experience: Oct 01, 2025
Stephanie
Dodgy company selling faulty/reject items

Very dodgy company based in a run down part of Birmingham! As a previous customer stated, they trade under several company names, including Premier AV Centre, Total Digital, and on Amazon as Electronic Empire. It’s likely that they sell faulty items which they have sourced for knock down prices. Hence why some of their prices are lower at times than reputable stores. When trying to return, even if the item has remained completely sealed and unopened (for example when you reach home and read these reviews over the next few days!), they refuse to communicate with you. Once you do manage to speak to them (using a different number) they lie about their names (for instance Harry pretends to be Ray!), and then proceed to tell you that you have passed their seven day return policy (which was 28 days when purchasing), and that they will charge you a 20% restocking fee (no mention of this on their documentations)!If something is too good to be true, it usually is. So please beware, and in fact stay away. Having multiple reviews saying the same thing is no coincidence. Through some digging around and research, I have also discovered their positive reviews to be bogus. Fake reviews basically, created by themselves (and maybe friends/family) through various other accounts and names.Please don’t take any risks. Just wait and shop around. Even if it means paying a few quid extra, you’ll be happy you did when your purchase is legitimate, it works, and you won’t have that horrible feeling of being scammed.

1
Date of experience: May 15, 2025
Dave B.
Very helpful love the tv very quick…

Very helpful love the tv very quick delivery even around Christmas very easy to get hold of even by phone very pleased will use in the future if needed 👍

5
Date of experience: Jan 08, 2025
Bronwyn Long
Great value and service

Hassle free great service, placed order for Samsung 75” tv got and email to confirm order, called up next day to confirm delivery and time slot, got delivered within the 2 hr time slot, the delivery guys very very helpful! Very impressed with service will definitely use them again. Excellent value they offer store collection where you can save a bit extra if your local to the area.

5
Date of experience: Dec 28, 2024

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