Review Time
The customer service could be better as it pertains to tracking info. I had to ask them to tell me where my package was in the process because the order history page doesn't update with recent information. Additionally, and the biggest issue, their sizing for plus-sized clothing is questionable. A size 18 top should at least be able to fit over the head of the person who's a size 18. A lot of the jackets and toos are too tight in the arms and across the back. I guess a good size/fit comparison would be that of Fashion Nova where its truly hit or miss with their clothes. I would recommend Eloquii get the customer service together and most importantly get the sizing right because my latest experience was not great.
The customer service could be better as it pertains to tracking info. I had to ask them to tell me where my package was in the process because the order history page doesn't update with recent information. Additionally, and the biggest issue, their sizing for plus-sized clothing is questionable. A size 18 top should at least be able to fit over the head of the person who's a size 18. A lot of the jackets and toos are too tight in the arms and across the back. I guess a good size/fit comparison would be that of Fashion Nova where its truly hit or miss with their clothes. I would recommend Eloquii get the customer service together and most importantly get the sizing right because my latest experience was not great.
I was at Checkout, added all details and clicked "submit order". The screen on their website said "payment failed" but my bank did process the payment. Now I have 226.69 usd on hold on my credit card and this the store wouldn't do anything abut it, this was the response from Meliza P "I was at Checkout, added all details and clicked "submit order". The screen on their website said "payment failed" but my bank did process the payment. Now I have 226.69 usd on hold on my credit card and this the store wouldn't do anything abut it, this was the response from Meliza P" ... I was speechless for 2 minutes and she proceeded to close the conversation and send me this message "Shop now from our wide selection of best selling items!"
I returned items for refund. The returned items were received by Eloquii on 1/20/2026. My refund was due to be processed not later than 2/9/2026. I called Eloquii on 2/6/2026 to check refund status. First, they claimed they received only one of two items returned. Then they said both refunds would be processed in 3 to 5 business days, which pushes due date for refunds by 2/13/2026! DO NOT BUY FROM THIS COMPANY. They do not honor their refund policy and try to keep your money!
Took absolutely forever to get my clothes. They said it was shipped but I didn't get it for 2-weeks after. All items were too big. I sent them back and they refused to refund me because the package allegedly arrived a day after their ship date cut off. uh huh.
I ordered a dress for $79 on January 10, 2026. Immediately after that, a message appeared on the website stating that they temporarily do not serve international customers. I started checking my card balance and discovered that they charged my card twice.The website almost completely restricted access to my account. No matter where I click, I see the same message saying that they temporarily do not serve international customers.In addition, I did not receive any notification confirming that they accepted my order or that it was shipped — but the money was charged.It is also impossible to contact customer support. They simply do not respond — neither on social media nor by email.I contacted my bank and requested a chargeback for the charged amounts.
I made a purchase Dec 5, 2025. I received the order confirmation immediately thereafter. On Dec 20, I got a post card stating there was an issue with my order, they had tried to reach me to no avail, and that I needes to contact them. I searched my email, including all spam, blocked and trash folders. No emails had been received. No text messages nor phones were missed either. So, I have no idea what method they used for their so-called attempts to contact me. I reached out to them on Dec 20, 2025 to inquire what the issue was. As of Jan 12, 2026, I have not received a call, email, text or any other possible method of communication from them. I have disputed the charge with my CC company. I would suggest avoiding this scam site
Eloquii consistently screws up shipping and lies about some small detail regarding delays (which largely includes gsslighting the customer). They don't even tell you your items are delayed-- you have to go on a wild goose chase to track the item(s) down. You literally may never get your order.
As someone has said Eloquii is getting worse. They switched over to a new rewards program this summer without providing notice. I had $90 in rewards and after the unexpected switch...all of it was gone. Then I returned a few items through USPS (not Happy Returns...which I was told the reason they started that $10.99 return fee for administrative costs). They sent me an email and stated the items had been returned and money was refunded. Well...now I've been getting messages from them say I owe them $60 for items that weren't returned. When I contacted Customer Service they said I ddin't return a black bra...no I didn't return a black and white bra because I didn't purchase a black and white bra. Anyway, CS contact their warehouse and they said the items hadn't been returned. I guess CS showed them the email and also made note of the amount of money I spend with the brand. They said that once they have noted an invoice they can't remove it after it's been put on the account. I've spent THOUSANDS of dollars at Eloquii over the last few years (purchasing a friend and her daughter and entire wardrobe and purchasing myself an entire wardrobe due to weight loss). Anyway, this morning I see that the $100 in rewards that was there last night has turned into $20. I hadn't purchased anything with those rewards and now they're missing. They are seriously getting worse and worse and it sucks. Macy's, Walmart, and a few other stores carry the brand but they don't seem to do sales on the items
I ordered pants on September 3. The tracking said delivered on September 12 but I did not receive. I called customer service on September 23 and they said it is still enroute and it is a DHL issue with incorrect tracking. The company normally ships out of Ohio. I live in Tennessee. No way it is still enroute. They would not refund my money. Told me to wait until October 3. Insane.
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